Tech Team Leader

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Top 3 Core Focus Areas

• Trust & Safety / BPO Operations: Experience handling content review policy enforcement or fast-paced decision operations in structured metrics-driven environments.
• Deep Cyber Knowledge: Strong technical foundation to interpret offensive and defensive techniques paired with code literacy across multiple programming languages.
• Sound Analytical Judgment: Strong logical reasoning to evaluate context handle edge cases and deliver clear defensible decisions.

Key Responsibilities

• Independently review multi-turn usermodel conversations using the applicable cyber safety taxonomy policy guidance and SOPs.
• Interpret technical cyber contentincluding phishing vulnerability exploitation malware reconnaissance credential theft evasion and dual-use security activitytogether with intent and contextual signals.
• Make clear defensible decisions and record concise rationales accurate metadata and complete case notes.
• Follow operating controls checklists and data-handling requirements; use existing guidance to resolve clear cases and escalate genuine policy gaps with structured context.
• Own assigned work from intake through documentation while meeting accuracy throughput and turnaround expectations.
• Participate in calibration and quality review incorporating feedback consistently.
• Surface and/or analyze recurring patterns edge cases and workflow changes that affect execution.

Required Qualifications

• Experience in trust and safety operations content review BPO environments or another high-volume decision operation using detailed SOPs or playbooks.
• Demonstrated ability to analyze offensive and defensive security techniques and distinguish benign dual-use suspicious and malicious activity.
• Experience working independently in a metrics-driven environment where accuracy traceability and compliance matter.
• Strong logical reasoning attention to detail and written communication with the ability to reach and explain defensible conclusions.
• Agility in fast-changing environments and the ability to apply new guidance consistently.
• Proficiency in at least two programming languages (e.g. Python SQL C/C Java).
• Familiarity with common security tools and frameworks including Nmap Nessus sqlmap Burp Suite Cobalt Strike MITRE ATT&CK OWASP Top 10 penetration-testing suites and red-team utilities.
• Practical experience with system administration (Linux Windows or containerized environments) and cloud platforms (AWS Azure GCP or Cloudflare).

Preferred Qualifications (Pluses)

• 3 years of applied cybersecurity experience in areas such as security operations (SOC) incident response threat intelligence penetration testing vulnerability management malware analysis red teaming application security or a closely related field.
• Industry Certifications:
  • CompTIA Security (Sec)
  • CompTIA Cybersecurity Analyst (CySA)
  • Certified Ethical Hacker (CEH)
  • OSCP (Offensive Security Certified Professional)
  • PNPT (Practical Network Penetration Tester)
  • CRTO (Certified Red Team Operator)
  • eJPT (eLearnSecurity Junior Penetration Tester)
  • HTB CPTS (Hack The Box Certified Penetration Testing Specialist)
  • Advanced certifications (e.g. GIAC CISSP OSEP CRT)
• Experience participating in calibrations performing root-cause analysis identifying process defects or improving operational quality.

What Success Looks Like

• Produces accurate policy-grounded decisions with concise audit-ready documentation.
• Meets productivity and turnaround expectations while adhering to SOPs.
• Handles most work independently escalates the right cases with useful context and improves through calibration feedback.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager