Team Leader (Customer Service Blended)

Symbos is an Australian-led outsourcing partner delivering AI-enabled human-centred customer experiences at scale. We work closely with our clients to build connected high-performing teams combining technology empathy and operational excellence.

At our core we are people-first. We foster a culture of trust collaboration and continuous growth creating meaningful opportunities for our teams while delivering real impact for our clients.

We are building our pioneer Customer Support team and are looking for a Team Leader who can lead from the front and set the standard for customer experience. This role will manage a team supporting both voice and digital channels ensuring strong performance engagement and service delivery.

• Lead coach and develop a team of Customer Support Agents
• Manage day-to-day operations across blended channels (voice and non-voice) is preferred
• Drive performance against KPIs including quality productivity and service levels
• Handle escalations and support complex customer issues
• Monitor team performance and provide regular feedback and coaching
• Ensure accurate reporting documentation and adherence to processes
• Foster a positive and accountable team environment

• Experience as a Team Leader in a contact centre environment for at least 3 years
• Proven experience managing blended programs (voice and non-voice)
• Background in a logistics or supply chain campaign is highly preferred
• Strong leadership coaching and stakeholder management skills
• Data-driven with experience in performance tracking and reporting
• Strong communication skills across voice and written channels
• Willing to work onsite in Mall of Asia Complex Pasay
• Open to predominantly dayshift schedules

• Be part of a pioneer team and shape the function from the ground up
• Lead a team that delivers meaningful customer impact
• Work in a collaborative people-first environment with opportunities to grow

As a first step shortlisted candidates will be invited to complete an online skills assessment followed by interviews.