Team Lead PDS Operations

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Purpose of Role

Lead day-to-day operations for the Operations Support team as it expands to its process scalability increased business demand and regional growth. This role provides dedicated team management and operational execution while collaborating with regional leadership to ensure service consistency and alignment with cross-regional Operations/Business Support initiatives.

This position works in close partnership with the peer regional Operations Lead to drive coordinated growth and expansion of the Operations/Business Support function across both regions ensuring knowledge sharing process alignment and unified service delivery standards.

Team Leadership

• Manage daily operations of the Operations Support team
• Drive team development performance management and capability building
• Foster a collaborative culture aligned with Operations Support service excellence
• Partner with the Group Operations Lead to execute team expansion plans including:

• Supporting recruitment and selection of new team members
• Leading onboarding integration and capability building for new FTEs
• Developing scalable team structures workflows and capacity models that support growth

Operational Delivery

• Oversee core functions: Procurement services Travel Booking Expenses Management Ops Hub Management and Administrative Operations
• Ensure process consistency data quality and operational efficiency
• Monitor team capacity workload distribution and service levels to identify expansion needs and optimize resource allocation during growth phases

Strategic Collaboration

• Partner with regional leadership to maintain Operations and Business Support brand consistency
• Establish and maintain a collaborative partnership with thepeer regional Operations Leadto:

• Coordinate regional expansion strategies and growth initiatives
• Share best practices lessons learned and operational insights across regions
• Ensure consistency in service delivery models processes and standards
• Jointly develop and implement scalable solutions that benefitboth regionaloperations

• Support strategic initiatives Operations track separation and service scalability
• Contribute to stakeholder business reviews

Stakeholder Management

• Build relationships with business partners
• Address escalations collaboratively with regional leadership
• Represent in cross-functional forums

Continuous Improvement

• Identify opportunities to strengthen operations and service delivery
• Support scaling of services as the team grows
• Contribute to benchmark scoring and process optimization

Success Measures

• Operational efficiency metrics (process consistency data quality handling times)
• Stakeholder satisfaction scores
• Successful team expansion: seamless integration of new FTEs with reduced time-to-productivity while maintaining service levels during growth phases

Effective cross-regional partnership: demonstrated collaboration with peer regional Operations Lead through aligned strategies knowledge sharing and coordinated execution

Reporting Relationship

Reports to: Group Operations Lead

Collaborates with: Offshore Operations Directors

Key Collaborative Relationships

• Regional Leadership Strategic initiatives regional growth stakeholder engagement
• Cross-regional consistency and best practices
• Onshore Teams PM Leads Ops Leads Technology Lead

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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