Team Lead (Financial Account)
Job Location:
Taguig - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position Description:
The supervisors role is pivotal in building a solid team and shaping members behaviors to accomplish desired results. This key responsibility underscores the supervisors value and integral role in the teams success. They will also play a collaborative role in growing and implementing standards and processes and investigating and solving product and service complaints as part of overall service delivery.
Your future duties and responsibilities:
Act as the primary point of contact for CGIs first level of escalations support.
. Oversee the day to day operation in the call center to ensure service excellence.
. Lead and enforce organization wide customer service initiatives and standards.
. Review and coach the team on calls and customer interactions to achieve high service levels.
. Maximize staff potential to meet and exceed performance standards through talent management tools such as per performance plans practical training coaching evaluations and disciplinary actions.
. Measure report and identify strategies to address critical metrics such as call abandonment wait times and the effectiveness of first call resolution (the percentage of calls resolved on the first attempt).
. Evaluate procedures and processes to provide recommendations for program excellence.
. The supervisor is instrumental in Driving a culture of continuous improvements new approaches and personal excellence. This role inspires and motivates the team to strive for excellence and fosters open communication between teams departments and divisions.
. The supervisors role in managing customer interactions is crucial to achieving high customer satisfaction. This responsibility instills a sense of responsibility and a customer centric mindset in the team.
. Adhere to established personnel policies such as attendance punctuality and standards of professional behavior for self and team.
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
