Talent Acquisition Partner, Volume Hiring (BPO)

Job Summary

The Talent Acquisition Partner is responsible for managing end-to-end recruitment for high-volume hiring needs across Customer Service Technical Support Sales Back Office and other BPO operational functions.

This role works closely with hiring managers and business leaders to attract assess and hire qualified candidates while meeting hiring targets service level agreements (SLAs) and quality standards.

The Talent Acquisition Partner manages the entire recruitment process including workforce planning discussions sourcing candidate assessment offer management onboarding coordination reporting and stakeholder management. Success in this role requires experience in volume hiring talent pipelining recruitment marketing market intelligence and using recruitment data to drive decisions.

Key Responsibilities

End-to-End Recruitment

• Manage the full recruitment lifecycle from job requisition intake to candidate onboarding.

• Partner with hiring managers to understand hiring requirements workforce plans skill needs and business priorities.

• Develop and execute sourcing strategies to attract qualified candidates for volume and critical hiring needs.

• Conduct candidate screening behavioral interviews and initial assessments to evaluate qualifications and fit.

• Present shortlisted candidates to hiring managers and facilitate the interview and selection process.

• Coordinate job offers salary negotiations pre-employment requirements and onboarding activities.

Volume Hiring Management

• Lead hiring delivery for large-scale recruitment campaigns across contact center and shared services operations.

• Build and maintain strong candidate pipelines to support forecasted and ramp-up hiring requirements.

• Manage multiple requisitions simultaneously while meeting turnaround times and quality standards.

• Monitor recruitment funnel performance and address gaps in sourcing screening interviewing and offer conversion.

• Support hiring initiatives during seasonal peaks business expansions and periods of rapid growth.

Stakeholder Management

• Act as a trusted recruitment advisor to hiring managers and business leaders.

• Provide regular updates on hiring progress market trends talent availability and recruitment challenges.

• Conduct calibration sessions with stakeholders to align on candidate profiles and hiring expectations.

• Deliver a positive and professional experience for candidates hiring managers and business partners throughout the recruitment process.

Data Reporting and Process Improvement

• Track and report key recruitment metrics including time-to-fill time-to-hire source effectiveness interview-to-offer ratios offer acceptance rates and hiring outcomes.

• Analyze recruitment data to identify trends risks and opportunities for improvement.

• Maintain accurate candidate and recruitment records within the Applicant Tracking System (ATS).

• Recommend and implement process improvements that increase recruiter productivity improve the candidate experience and enhance hiring efficiency.

Compliance and Governance

• Ensure all recruitment activities comply with company policies labor laws and employment regulations.

• Maintain recruitment records in compliance with data privacy audit and documentation requirements.

• Support diversity equity and inclusion (DE&I) initiatives throughout the hiring process.

• Follow established recruitment controls service standards and governance guidelines.

Job Requirements

Education

• Bachelors degree in Human Resources Business Administration Psychology or a related field or equivalent work experience.

Experience

• Strong verbal and written communication skills.

• 35 years of end-to-end recruitment experience.

• At least 2 years of volume hiring experience in a BPO contact center shared services RPO agency or other high-volume recruitment environment.

• Proven ability to consistently achieve hiring targets in a fast-paced high-volume setting.

• Experience recruiting for Customer Service Technical Support Sales Support BPO roles Back Office or similar operational roles.

• Experience using Applicant Tracking Systems (ATS); Workday experience is an advantage.

• Familiarity with recruitment CRM platforms and sourcing tools.

• Amenable to work on Hybrid setup

• Amenable to work on Mid Shift schedule

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.