System Engineer (Managed IT Services & Microsoft 365)

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At Asiacruit we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart strategic and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets.

About the Role
Were looking for a System Engineer to provide hands-on technical support and system administration across multiple client environments.

This is not a basic helpdesk role. Youll work across Microsoft 365 Windows systems identity and access endpoints networking security backup and recovery while supporting day-to-day IT operations for US-based clients.

Youll be part of a managed IT services environment where youll support different client environments take ownership of technical issues through resolution and work closely with senior engineers when more complex or higher-risk issues require escalation.

This is an early-career engineering role with opportunities to build broader experience across cloud infrastructure cybersecurity disaster recovery automation and client-facing IT service delivery.

What Youll Do

• Provide hands-on technical support and system administration across multiple client environments.

• Administer and troubleshoot Microsoft 365 environments including Entra ID Exchange Online user accounts licensing access and endpoint/device administration.

• Support and troubleshoot Windows endpoints applications peripherals and common network/connectivity issues.

• Support Windows Server Active Directory Group Policy virtualization and hybrid environments where applicable.

• Monitor and respond to technical issues and security alerts across endpoint identity email and related security platforms.

• Support endpoint security access controls patching software deployment and security configurations in line with established standards.

• Monitor backup and disaster recovery systems investigate routine failures and support scheduled restore and recovery-validation activities.

• Support client onboarding offboarding environment discovery implementation and technical projects.

• Communicate directly with client users and stakeholders regarding technical issues and assigned projects.

• Use ticketing or PSA systems to track document and resolve incidents and service requests.

• Maintain accurate technical documentation system records inventories diagrams and knowledge articles.

• Use and progressively develop PowerShell or other automation tools to improve IT operations.

• Troubleshoot issues methodically identify root causes and take ownership through resolution.

• Escalate complex or higher-risk issues appropriately with clear diagnostics and supporting evidence.

• Coordinate with senior engineers security teams vendors and service providers when required.

• Support other IT operational requirements and projects as needed.

What Were Looking For

IT Support / System Administration Experience Required

• Minimum 2 years of hands-on experience in IT support system administration system engineering or a similar role.

• Helpdesk experience internships OJT or relevant lab experience can be considered.

• Hands-on experience troubleshooting Windows environments endpoints applications peripherals and common technical issues.

• Strong foundational knowledge of networking and the ability to troubleshoot issues methodically.

Microsoft 365 Required

• Working familiarity with Microsoft 365 administration is required.

• Experience or practical exposure to Entra ID Exchange Online and endpoint/device administration.

• Experience may come from professional work hands-on labs or relevant certification study.

PowerShell Required

• Basic PowerShell familiarity is required.

• Able to safely read and run basic scripts.

• Willingness and aptitude to learn how to modify and develop scripts.

English Communication Required

• Good written and spoken English communication skills are required.

• Able to communicate clearly with both technical and non-technical users.

• Comfortable supporting US-based clients and explaining technical issues clearly.

Managed IT / Multi-Client Experience Preferred

• Experience working for a managed IT service provider IT outsourcing company service desk or other environment supporting multiple clients is an advantage.

• Experience with RMM MDM endpoint security/EDR PSA/ticketing remote support backup or disaster recovery platforms is beneficial.

• Candidates without MSP experience may still be considered if they have strong relevant IT support or system administration experience.

Infrastructure & Security Experience Preferred

• Experience with Windows Server Active Directory Group Policy virtualization or hybrid cloud/on-premises environments.

• Exposure to endpoint security identity and access management backup and disaster recovery or cybersecurity operations.

• Experience with Google Workspace or other productivity platforms is an advantage.

• CompTIA A Network Security or relevant Microsoft certifications are beneficial.

• Experience working with vendors ISPs carriers cloud providers or other technology partners is an advantage.

• Exposure to regulated or security-conscious environments is a plus.

• Bachelors degree in IT Computer Science Engineering or a related field is helpful but not required.

Technical Troubleshooting & Work Style

• Strong problem-solving and troubleshooting skills.

• Able to investigate issues test assumptions and identify root causes rather than relying only on scripted fixes.

• Comfortable managing multiple priorities across different client environments.

• Understands when to resolve an issue independently and when to escalate.

• Detail-oriented and consistent with documentation procedures and change-control requirements.

• Comfortable learning new technologies and adapting to different client environments.

• Able to work independently while collaborating closely with senior engineering staff.

Working Set-Up

• Hybrid role based in Makati City Metro Manila.

• Work Arrangement: Hybrid

• Schedule: Tuesday to Saturday 10:00 PM to 9:00 AM (Manila Time) generally aligned with US client hours.

• Reliable internet connection and a suitable remote-work environment are required for work-from-home days.

• This is a multi-client environment requiring strong prioritization context switching and self-management.

Why Join

Build practical engineering experience across Microsoft 365 cloud infrastructure cybersecurity endpoints networking backup and disaster recovery rather than being limited to basic helpdesk work. Youll receive hands-on mentorship from senior engineering staff and have opportunities to develop your technical skills through real client environments vendor resources and relevant certification paths.

Youll also have a defined development path toward System Engineer II with increasing responsibility as you demonstrate technical capability sound judgment and consistency. Finally youll gain direct exposure to US-based clients and varied IT environments giving you broader experience across managed IT services and modern infrastructure.