Support Specialist
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were looking for a Global Archer Support Specialist to join our Global Risk Intelligence and Technology (GRIT) this role you are expected to provide Archer platform support develop PowerApps and automation solutions create dashboards and reporting tools and maintain risk control and business process documentation that supports Global Risk operations.
- Provide administrative and technical support for the Archer platform including user access management security reviews troubleshooting incident resolution and end-user support.
- Design develop and maintain PowerApps solutions Power BI dashboards and Power Automate workflows to improve business processes and user experience.
- Develop and maintain business process documentation risk and control documentation technical procedures and process flow diagrams using Visio.
- Conduct control analysis monitor data quality identify process inefficiencies and recommend risk mitigation and improvement opportunities.
- Support application testing activities including UAT and production testing while ensuring system enhancements are effectively implemented.
- Manage service tickets from initiation through resolution collaborate with cross-functional teams and document solutions for knowledge sharing and operational excellence.
- Minimum 4 to 6 years of experience in operational risk management technical support application support or related functions.
- Hands-on experience with PowerApps (non-negotiable) Power BI Power Automate and Visio.
- Experience supporting enterprise applications including user administration access security management testing incident management and troubleshooting.
- Strong analytical documentation critical thinking and problem-solving skills.
- Strong written and verbal communication skills with the ability to work effectively across teams and stakeholders.
- Bachelors degree in Information Technology Computer Science Business Risk Management or a related field.
- Knowledge of the financial services or insurance industry and related operational risk frameworks.
- Understanding of OSFI E-21 and concepts related to Business Continuity Crisis Management Incident Management Disaster Recovery and Third-Party Risk Management.
- Experience with ServiceNow ITIL SDLC Agile delivery methodologies and change or release management processes.
- Familiarity with Azure technologies data analytics and automation-first approaches.
- Self-starter who can work independently while effectively collaborating as part of a team.
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
