Support Analyst

Citco is a global leader in fund services corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.

For more information about Citco please visit

About the Team & Business Line:

Mercator by Citco is the pioneer of Global Entity Portfolio Management services. Our centralized client service infrastructure means we are able to provide end-to-end support in over 170 jurisdictions worldwide.

The majority of our clients are multinational corporations with anywhere upwards from 50 legal entities. They include Fortune 1000 Global 2000 and industry leaders based globally and covering major business sectors.

For more information about Mercator by Citco please

The ideal candidate should have a background in Library and Information Science or combination of education and experience related to information/knowledge-organization. Candidate with experience in reporting and analytics is preferred. This role is part of the Mercator Business Partner Network team and the analyst is expected to learn quickly the business processes and the supporting applications from the inside out.

• Gather analyze and document business requirements to support strategic initiatives.

• Design and develop tools dashboards and reports to streamline operations enhance efficiencies and optimize team processes.

• Administer pricing calculations to existing Mercator clients and provide support to Mercator RFP team for pricing proposals to prospect clients and other related inquiries and concerns.

• Maintain centralized bank of information through SharePoint or other future-developed system.

• Regularly update database of fees Service Agreements and relevant correspondence with internal and external stakeholders.

• Constantly coordinate with the Officers to ensure that the database and portal of information are accurate and up to date.

• Prepare monthly KPI reports to assess and communicate the overall team performance.

• Lead the creation of ad hoc reports and presentations to address specific business needs from management.

• Prepare and complete service desk dailies report.

• Assist in the annual BP performance survey.

Background / Qualifications:

• Bachelors Degree in Technology Business Analytics/Management
• Well-rounded individual possessing a high degree of initiative
• Proactive person willing to accept responsibility with very little hand-holding
• You have ability to manage multiple priorities in a fast-paced complex environment
• You can understand the strategic goals and adjust the tactical objectives accordingly
• Demonstrated proficiency in interpersonal and communication skills including oral and written English

Experience:

• Minimum of 1 year experience working in a similar role
• Financial Sector or Corporate Secretarial work experience will be a plus
• Knowledgeable with pricing methodologies reporting dashboards and SharePoint
• Must be able to work in high-pressure environment either independently or as part of a team
• Must be able to organize and prioritize tasks
• Flexibility and ability to deal with change.

Our Benefits

Your well being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.