Support Analyst Expression of Interest

• Respond to customer inquiries via email chat phone or ticketing systems in a professional and timely manner
• Provide accurate information troubleshoot issues and resolve concerns efficiently
• Document customer interactions actions taken and resolutions within internal systems
• Escalate complex issues to appropriate teams while maintaining ownership and follow-up
• Maintain and update customer data to ensure accuracy and completeness
• Meet or exceed service-level agreements (SLAs) productivity targets and quality standards
• Identify recurring issues and provide feedback to improve processes tools or documentation
• Maintain a customer-focused mindset while balancing speed accuracy and quality

• Prior experience in customer service helpdesk or support roles preferred
• Strong verbal and written communication skills
• Excellent problem-solving and analytical abilities
• High attention to detail and strong organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable using technology support tools and learning new systems
• Team-oriented with a positive and professional attitude

• Be considered early for upcoming Support Analyst vacancies
• Gain visibility with hiring managers for future roles
• No obligationyour details will be retained for relevant opportunities only

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!