Supply Chain Specialist

Work Location: Metro Manila Philippines
Work Set-up: Hybrid
Schedule: Day Shift / Night Shift
Employment Type: Full-time / Contract

We are seeking a detail-oriented and proactive Supply Chain Specialist (Shared Services) to support end-to-end supply chain operations order processing shipment coordination and customer service activities across multiple markets. The role involves coordinating with suppliers manufacturing facilities logistics providers customers and internal departments to ensure timely and accurate order fulfillment efficient inventory management and complete shipping documentation. The successful candidate will utilize SAP or other ERP systems to manage supply chain transactions monitor deliveries support procurement and financial closing activities and ensure compliance with established operational procedures and internal controls.

• Coordinate product phase-in and phase-out activities for assigned markets and customers.
• Maintain accurate customer and material master data in SAP or other ERP systems.
• Support demand and production requirement changes by coordinating updates with manufacturing facilities and relevant stakeholders.
• Monitor supply requirements and collaborate with internal teams to maintain product availability and minimize supply disruptions.
• Ensure supply chain data and planning parameters are accurate complete and updated within established timelines.

• Process sales orders purchase orders and related supply chain transactions in SAP or other ERP systems.
• Verify order details quantities pricing delivery schedules and other relevant parameters to ensure accurate and timely processing.
• Coordinate shipments of finished goods semi-finished goods and raw materials with suppliers factories freight forwarders carriers and warehouses.
• Monitor shipments and deliveries from order processing through final destination to ensure on-time and in-full fulfillment.
• Process transportation-related transactions and update shipment information in relevant systems and platforms.
• Track delivery status investigate delays and coordinate corrective actions to resolve order fulfillment issues.
• Support inventory monitoring and implement measures to minimize excess inventory product obsolescence and avoidable write-offs.

• Coordinate with freight forwarders and carriers to prepare and process transportation and shipping documents.
• Prepare and validate order confirmations pro forma invoices packing lists export invoices and credit or debit memos as applicable.
• Facilitate the preparation of certificates of origin product freshness certificates and other documents required by customers or destination markets.
• Ensure that shipping documents are properly issued certified legalized and submitted within required timelines to support customs clearance billing and accounting activities.
• Respond to internal and external stakeholder inquiries regarding orders shipments delivery schedules and documentation requirements.
• Maintain accurate transaction records and ensure compliance with customer market and company requirements.

• Create purchase orders for company services in accordance with approved requests and established procurement procedures.
• Ensure goods receipts are accurately and promptly posted upon confirmation of service delivery.
• Coordinate with Finance and other relevant departments to resolve vendor payment issues involving billing entities quantities currencies and invoiced service costs.
• Support accounts receivable and accounts payable activities including month-end quarter-end and year-end closing requirements.
• Review blocked invoice documents from third-party and intercompany suppliers and facilitate their release or rejection in accordance with established approval procedures.
• Participate in monthly and quarterly goods receipt/invoice receipt (GR/IR) clearing activities and implement corrective actions to resolve outstanding purchase order balances.
• Comply with applicable internal controls company policies and J-SOX requirements related to supply chain order-to-cash procure-to-pay and inventory management processes.
• Support internal and external audits by providing relevant records documentation and transaction details.
• Identify operational risks assess the impact of regulatory or business changes and recommend appropriate solutions or process improvements.

• Maintain updated process documentation work instructions and backup materials to support business continuity.
• Coordinate handovers and provide operational backup coverage during planned absences or changes in work assignments.
• Monitor changes in taxation regulations trade restrictions embargoes and other requirements that may affect supply chain operations.
• Investigate operational issues analyze root causes and recommend improvements to enhance efficiency accuracy and service delivery.
• Collaborate with internal stakeholders including Finance Procurement Customer Service Manufacturing Logistics and other shared services teams.
• Participate in process improvement initiatives system enhancements and supply chain projects as assigned.
• Perform other supply chain and shared services responsibilities as required by the immediate supervisor.

• Bachelors degree in Supply Chain Management Logistics Industrial Engineering Business Administration Operations Management or a related field.
• At least 3 years of relevant experience in supply chain operations logistics order management customer service or a related function preferably in a multinational company or shared services environment.
• Experience handling end-to-end supply chain processes including order processing shipment coordination inventory monitoring and delivery tracking.
• Working knowledge of SAP SAP S/4HANA SAP ECC SAP IBP or other ERP and supply chain management systems.
• Understanding of logistics operations transportation processes shipping documentation and international trade requirements.
• Familiarity with procurement transactions purchase order processing goods receipts invoice verification and GR/IR reconciliation is an advantage.
• Knowledge of inventory management customer and material master data and supply planning processes.
• Understanding of internal controls audit requirements and compliance procedures is preferred.
• Proficiency in Microsoft Office applications particularly Excel.
• Strong analytical problem-solving organizational and coordination skills.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple priorities work independently and meet strict operational deadlines.
• Strong attention to detail and commitment to data accuracy and service quality.
• Effective stakeholder management and collaboration skills with a proactive approach to resolving operational issues.
• Adaptable to changing business requirements and committed to continuous process improvement.
• Willingness to work on a day or night shift depending on business requirements.

Preferred Qualifications: Experience in multinational shared services global supply chain operations SAP-based order management or international logistics is an advantage. Additional language proficiency particularly French or Spanish is also beneficial.