Supervisor Automation Operations

If you are a Supervisor Automation Operations professional looking for an opportunity to grow your career Emerson has an exciting opportunity for this role you will lead and support daily automation operations exception management and operational monitoring activities that help ensure automated processes perform accurately efficiently and in compliance with established standards. You will work closely with cross-functional teams to support process stability drive continuous improvement resolve operational issues and deliver high-quality outcomes that enhance business performance and customer experience.

If this sounds like a perfect fit for you apply now and join our team in Mandaluyong City Philippines!

In This Role Your Responsibilities Will Be:

• Lead daily automation support and exception management activities ensuring operational processes are executed accurately efficiently and in alignment with established standards.
• Coordinate workflow priorities and workload distribution to maintain operational continuity and service quality.
• Provide day-to-day guidance coaching and support to team members while promoting consistency accountability and adherence to operational procedures.
• Oversee human-in-the-loop activities that support Level 1 automation processes and ensure outputs meet defined validation governance and quality requirements.
• Review investigate and resolve process exceptions while ensuring complex or non-standard issues are escalated through appropriate channels.
• Monitor automation performance and identify trends recurring issues or risks that may affect operational effectiveness.
• Support the stabilization of newly implemented automation solutions through output validation and process monitoring.
• Document observations process gaps and potential workflow improvements partnering with technical teams to support corrective actions and optimization efforts.
• Prepare and deliver operational updates metrics and reporting to business stakeholders using established processes and reporting frameworks.
• Collaborate with internal partners including Customer Operations Quote & Order Operations and other stakeholders to drive alignment and continuous improvement across automated and manual processes.

Who You Are:

You consistently deliver results even in challenging situations and take ownership of achieving high-quality outcomes. You build strong partnerships and work collaboratively across teams to meet shared objectives. You communicate clearly and effectively with diverse audiences adapting your approach to support understanding and engagement. You proactively identify opportunities for improvement use sound judgment when addressing challenges and encourage a culture of continuous learning accountability and operational excellence.

For This Role You Will Need:

• Bachelors degree in Engineering a technical discipline or equivalent combination of education training and relevant experience.
• Experience supporting technical operations automation support process management shared services or a related environment.
• Experience coordinating or leading operational activities in a fast-paced environment.
• Ability to analyze issues prioritize work and make informed decisions using established processes and guidelines.
• Strong communication collaboration and stakeholder management skills.
• Proficiency in documenting tracking and reporting operational performance and process exceptions.

Preferred Qualifications that Set You Apart:

• Experience with automation-enabled business processes AI-supported workflows robotic process automation (RPA) or related technologies.
• Background in technical support automation operations process improvement shared services or business operations.
• Experience supporting process stabilization root cause analysis or continuous improvement initiatives.
• Familiarity with governance compliance and operational performance monitoring practices.
• Experience collaborating with global or cross-functional teams.
• Knowledge of customer operations quote-to-order processes or related business workflows.

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

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