Supervisor, Applications Support

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

We are seeking a skilled and experienced Applications Support Supervisor to oversee the maintenance support and optimization of our organizations application systems. The successful candidate will lead a team responsible for ensuring the reliability performance and usability of critical business applications.

Where you come in:

• Team Leadership:
  • Lead and manage a team of application support specialists providing guidance mentorship and support to ensure the teams effectiveness and productivity.
  • Foster a collaborative and positive work environment conducive to achieving departmental goals and objectives.
• Application Support:
  • Oversee the day-to-day support activities for all enterprise applications including troubleshooting issues resolving user inquiries and ensuring timely incident resolution.
  • Implement best practices for application support processes including incident management problem resolution and change management.
• System Maintenance and Optimization:
  • Collaborate with IT teams and business stakeholders to identify opportunities for system improvements enhancements and optimizations.
  • Develop and implement strategies to ensure the stability reliability and scalability of application systems.
• People Management:
  • Manage direct reports career and performance assessments and improvements.
  • Develop team skills in integration technologies and support processes.
• Process Improvement:
  • Collaborate with the team to identify automation opportunities to reduce manual effort.
  • Drive continuous service improvement initiatives.

What makes you successful:

• Bachelors degree in Information Technology Computer Science or a related field. Advanced degree or relevant certifications preferred.
• Proven experience in a leadership role within application support or IT operations.
• Strong leadership and team management skills with the ability to motivate and develop high-performing teams.
• In-depth knowledge of enterprise applications including troubleshooting methodologies incident management processes and change management practices.
• Experience working with third-party vendors and service providers with a focus on vendor management and contract negotiation.
• Excellent communication interpersonal and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

• 0-5%

• Typically requires a Bachelors degree with 5-8 years of industry experience
• Requires a degree in a technical discipline
• Informal management/ team lead experience

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

AI in Hiring Notice:Wemayuse AI supported toolsto help make our hiring process more efficient consistent and accessible for candidates around the hiring decisions are made by people.

At Dexcom we are committed to providing a fair and inclusive recruitment process and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability requests should be sent to Dexcom Talent Acquisition at .

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