Supervising Associate AWS EA COE (US Nightshift)

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Title: Supervising Associate - AWS EA COE (US Nightshift)
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.


At EY youll have the chance to build a career as unique as you are with the global scale support
inclusive culture and technology to become the best version of you. And were counting on your unique
voice and perspective to help EY become even better too. Join us and build an exceptional experience
for yourself and a better working world for

Job Summary:

The Supervising Associate within the Executive Assistant Center of Excellence (EA CoE) plays a key role in supporting the delivery of seamless administrative services across the organization. This role functions as a bridge between individual Executive Assistants and leadership ensuring the consistent execution of operational tasks supporting team efficiency and driving continuous improvement. The Supervising Associate also acts as a mentor resource person and quality champion within the team.

Key Responsibilities:

Team Coordination & Oversight
Support the Team Leader in managing daily task allocations and service coverage across the EA team.
Monitor team performance against key metrics and ensure compliance with service standards.
Coordinate onboarding buddy systems and knowledge-sharing activities for new or transitioning Executive Assistants.
Step in to provide high-level executive support during peak times or in the absence of an EA.
Quality & Process Assurance
Perform periodic quality checks on administrative deliverables (e.g. calendars travel itineraries expense reports).
Identify process inefficiencies and contribute to the development and documentation of improved workflows.
Champion adherence to standardized tools templates and best Communication
Serve as a point of contact for resolving operational queries from Executive Assistants or supported executives.
Support internal communications between team members and leadership to ensure alignment on priorities.
Assist with gathering and reporting feedback from stakeholders for performance reviews and service improvements.

Coaching & Support

Mentor Sr Associate or new Executive Assistants to help them build confidence and capability in their roles.
Provide just-in-time support on tools task management and executive communication etiquette.
Help identify training gaps and propose learning opportunities or resources.
Administrative Excellence
Uphold high standards of professionalism confidentiality and service quality across all team outputs.
Stay updated on the latest tools applications and best practices in executive support.

Qualifications:

Education:
Bachelors degree in Business Administration Office Management or a related field (preferred).
Experience:
Minimum of 35 years of experience as an Executive Assistant or Administrative Associate.
Prior experience in a supervisory senior EA or mentoring capacity is preferred.
Experience in a Center of Excellence or shared services setting is an advantage.
Skills:
Strong coordination organizational and multitasking skills.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office 365 calendar and travel management tools and virtual collaboration
platforms (e.g. Teams Zoom).
Attention to detail and commitment to quality.
Ability to coach peers and provide constructive feedback.
High emotional intelligence and discretion.
Key Competencies:
Team Support & Coordination
Quality Assurance
Communication & Influence
Professionalism & Discretion
Adaptability
Coaching & Mentoring
Collaboration

Work Environment:
May include hybrid or remote work options.
Collaborative fast-paced team environment with high visibility to executive leadership.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.