SSM Global Ops COE Sales Support Sr. Analyst

Job Description

Sponsorship:GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TNSTEM OPT etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT 8pm to 5am PH time with flexibility to adjust shifts when required.. This means the successful candidate is expected to report to GM Philippines office when there are meaningful engagements such as trainings townhalls and executive visits

The Role

The Global Ops Coe in Manila is a developing team about world class delivery customer support driving a disruptive shift in strategy structure systems processes and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

Global Sales Reporting is GMs gold source for our dealer network dealer contracting vehicle delivery & sales and vehicle inventory.

Our team owns the systems that

• Manages our dealer distribution network Locations their investors floor planning etc.

• Stores our dealer sales & service agreement what vehicles dealers can/cannot sell and service

• Communicates global sales counting GM our competitors Joint Ventures others

• Supports internal and external delivery & stock performance reporting Information used within GM sent to government entities (i.e. Securities Exchange Commission) our investors

• Maintains vehicle information VINs sales history

• Manages key analytic reporting tools

• Entry point for our customers data

What Youll Do

• Provide world-class support for the Global Sales Reporting function including hyper-care activities and user access management for multiple systems business partner support daily monitoring issue management support and on-going reporting requirements sustaining multiple regions and functions

• Develop a deep understanding of the business via documentation training and workshops to understand business and IT partner objectives pain-points and opportunities and translating them into world class processes and technology enablers

• Support communication to our business users

• Develop and present training materials to a global audience

• Develop standardized reporting tools and dashboards to enhance the customer experience

• Understand business requirements and acceptance criteria to perform a logical test to prove the functionality

• Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing.

• Create a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan

• Provide and maintain clear status in reporting during UAT for responsibility escalation and execution

• Prepare and maintain validation evidence of test status through screen shots and test case progression

• Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions

• Utilize your process improvement system implementation and project management skills to innovate deliver solutions and contribute to global transformation activities that impact the results of the company

• Update and maintain operations process desk procedures and other documentation

• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes

• Develop user stories to document business requirements prepare user acceptance test plans and support technology deployments

• Support IT counterparts with break-fix activities and other necessary maintenance

Your Skills & Abilities (Required Qualifications)

• A Bachelors or Masters degree in Business Finance Accounting Marketing IT or related field

• 5 years of relevant work experience in business and process transformation consulting and project management

• Demonstrated experience leveraging Operational Excellence Lean Management Design Thinking or other structured methodologies to implement process improvements

• Demonstrated ability to work cross-functionally in an internal or external consulting role with proven ability to effectively execute projects and deliver results

• Detail oriented with strong business acumen and experience in evaluating financial measurements and project results

• Internal controls experience and knowledge is preferable.

• Experience with Agile / Scrum framework is preferable.

• Working level knowledge of Power BI Power Automate and KNIME .

• Experience in managing end-to-end test cycles

• Experience with maintaining data pipelines through ETL and other data gathering inspecting cleansing transforming and modeling/diagramming techniques.

• Experience in developing training manuals and conducting training is preferable.

• Affinity with technology and/or familiarity with analytics tools and techniques

• Highly motivated and willing to learn and take on new challenges

• Excellent written and verbal communication skills

• Highly proficient in Microsoft Office applications

What Will Give You A Competitive Edge (Preferred Qualifications)

• Affinity with technology and/or familiarity with analytics tools and ETL techniques

• Highly motivated and willing to learn and take on new challenges

• Familiarity and starting knowledge of A.I. tools and platforms

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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