SSM Global Operations COE – Systems Analyst

Job Description

Sponsorship:GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TNSTEM OPT etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on NIGHT SHIFT 8:00 PM to 5:00 PM PH. This means the successful candidate is expected to report to the GM Philippines office three times per week (or other frequency) as dictated by the business.

The Role

The Systems Analyst performs hands-on analysis configuration testing documentation and operational support for dealership forms within the Digital Retail Platform (DRP). The role processes form requests validates business and compliance requirements configures digital forms and workflows supports quality assurance and user acceptance testing maintains operational reports and assists with production releases and issue resolution.

The Systems Analyst works within established procedures and technical standards collaborates with business implementation verification engineering quality assurance and vendor partners and escalates complex unresolved or approval-dependent issues to the appropriate senior analyst or business owner.

What Youll Do

• Process dealership form submissions through D360 and approved intake channels; identify priority requests Common and Non-Common forms and restricted GM or dealer information before downstream processing.
• Break bulk PDFs into individual forms apply approved naming conventions clean and format files and remove or replace PII confidential information GM personal or secret information and dealer-restricted information with approved generic test data.
• Follow GM device desktop VDI security privacy and handling requirements during form intake and processing.
• Create and update Jira tickets action items dependencies defect records status updates and supporting documentation for assigned work.
• Review forms for completeness current version ownership licensing authorization rights-to-use permissions state or federal requirements OEM brand program and dealer-specific requirements.
• Record supporting evidence for approvals licensing rights-to-use and indemnification requirements; identify missing information and escalate unresolved questions to the appropriate business legal RIM dealer or GM contact.
• Translate approved form and business-process requirements into configured digital forms workflows packages mappings and implementation-ready solutions using the DRP Form Configurator and where applicable the legacy Form Builder.
• Perform pre-processing and validation in DRP pre-production including form type file and page size printer type category annotations retail or lease requirements special-form requirements licensing and other approved form attributes.
• Process State Brand Program and form revisions and assigned custom-form requests in accordance with approved change procedures.
• Execute quality-assurance checks using sample dealership forms and loan lease and cash scenarios; validate text fonts checkbox and field alignment hidden fields annotations formulas licensing information indemnification records and expected output.
• Prepare test materials for user acceptance testing document defects and expected results coordinate retesting and track implementation-team or dealer feedback and sign-off activities. Dealer UAT remains owned by the DRP Implementation team.
• Support approved form migration to the appropriate production environment; verify production configuration confirm that forms are live and accessible and record post-go-live issues and feedback.
• Build and maintain assigned operational reports including stage-based status reports dealer-specific approved or pending reports non-compliance and pending-approval reports engineering-readiness reports dashboards and related reporting assets using approved tools such as Power BI Jira and D360.
• Assemble cleanse transform validate and reconcile operational data from approved sources; maintain data-quality checks mappings analytic datasets and repeatable reporting inputs.
• Investigate assigned data configuration and process issues; reproduce problems document findings propose practical resolutions and escalate issues that require engineering vendor legal or business-owner decisions.
• Identify opportunities to reduce manual effort improve data quality strengthen documentation and make assigned processes more reliable and repeatable.
• Maintain accurate process data workflow mapping control audit and support documentation for assigned activities.
• Support approved access environment onboarding permissions tool setup or validation monitoring troubleshooting security compliance audit and technical-readiness activities.
• Participate in working sessions status discussions knowledge-sharing activities and continuous improvement initiatives relevant to assigned work.
• Follow GM security compliance governance quality privacy and audit procedures and perform other related operational and technical duties as assigned.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in computer science information systems engineering data analytics mathematics statistics business or a related field; equivalent practical experience may be considered.
• Typically 25 years of experience in systems analysis application or form configuration business-process support data reporting quality assurance technical operations or a related discipline.
• Experience supporting digital forms workflow-based applications business-process configuration quality assurance user acceptance testing releases production implementations or comparable operational technology programs.
• Ability to review requirements follow documented procedures configure solutions accurately and identify gaps or exceptions that require escalation.
• Ability to gather cleanse transform validate and reconcile data from multiple sources for reporting analysis operational monitoring and decision-making.
• Experience creating or maintaining reports dashboards spreadsheets analytic datasets or other business-intelligence outputs using Power BI Excel Jira or comparable tools.
• Familiarity with data formats and integration concepts including JSON XML CSV schema definitions validation rules source-to-target mapping APIs and scheduled file exchange.
• Basic working knowledge of SQL Python Power Query or comparable data-processing and automation tools is preferred.
• Ability to perform structured testing document defects clearly compare expected and actual results and support timely retesting and resolution.
• Ability to translate business and technical information into clear tickets procedures test evidence status updates and support documentation.
• Strong analytical problem-solving organizational communication collaboration and time-management skills with the ability to manage multiple assigned priorities and deliver accurate work within defined timelines.
• Willingness to work with business technical implementation quality assurance and vendor partners and to escalate issues through established channels.
• Willingness to work on night shift (8:00 PM to 5:00 PM PH).

What Will Give You A Competitive Edge (Preferred Qualifications)

• Working knowledge of the DRP Forms operating environment including D360 GM TAP Jira Adobe Pro DRP pre-production and production environments the DRP Form Configurator legacy Form Builder Postman FileZilla and Power BI.
• Experience with Common and Non-Common forms state federal OEM brand or program form requirements rights-to-use validation licensing dealer approvals and indemnification controls.
• Experience with operational reporting data-quality checks workflow documentation process mapping or automation of repetitive activities.
• Familiarity with relational or non-relational databases ETL or ELT concepts data pipelines data modeling metadata or data lineage.
• Practical exposure to artificial intelligence or generative AI tools for research analysis troubleshooting automation documentation or workflow improvement with awareness of data privacy security output validation and human oversight.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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