Sr. Project Manager AI & Process Transformation

Project Manager Continuous Improvement & AI Transformation leads strategic initiatives that improve operational performance through process optimization automation data and Artificial Intelligence (AI).

The role will manage initiatives from opportunity identification and business case development through solution design AI deployment change adoption benefits realization and continuous optimization. The ideal candidate combines strong project and program management capabilities with a Continuous Improvement mindset and practical experience implementing AI-enabled solutions within enterprise environments.

This individual will work across business operations technology data AI risk and leadership teams to translate business challenges into scalable solutions while ensuring projects deliver measurable improvements in productivity quality cost customer experience and employee experience.

Project & Program Management
Lead multiple transformation Continuous Improvement automation and AI initiatives from initiation through implementation and stabilization.
Define project scope objectives deliverables milestones resource requirements dependencies and success measures.
Develop and maintain project plans RAID logs governance structures status reporting and executive dashboards.
Manage project risks issues dependencies budgets resources and stakeholder expectations.
Facilitate project governance meetings and provide clear recommendations and escalation paths to senior leadership.
Coordinate cross-functional teams involving business operations technology data AI/ML information security compliance and external vendors.

Continuous Improvement & Process Transformation
Identify opportunities to improve processes using Lean Six Sigma Kaizen Value Stream Mapping root cause analysis and other Continuous Improvement methodologies.
Conduct current state assessments and facilitate the development of future state processes.
Establish baselines and quantify improvement opportunities related to productivity cycle time cost quality capacity and customer experience.
Challenge existing processes and identify opportunities for simplification standardization elimination automation and AI augmentation.
Develop business cases and prioritize initiatives based on business impact implementation effort risk and strategic alignment.
Establish mechanisms to sustain improvements after project implementation.

AI & Intelligent Automation Deployment
Lead business-side implementation of Generative AI AI copilots/assistants intelligent automation predictive solutions and AI-enabled workflow improvements.
Translate business problems and process pain points into clear AI or automation use cases.
Partner with AI engineers data scientists architects developers and business SMEs throughout solution design testing deployment and optimization.
Coordinate pilots and Proofs of Concept (POCs) including use case selection success criteria user testing feedback collection and readiness assessments.
Establish clear measurements for AI effectiveness including adoption accuracy productivity gains quality improvement time savings cost avoidance and ROI.
Support responsible AI deployment by ensuring appropriate consideration of data privacy security governance human oversight and organizational policies.
Develop plans for scaling successful AI pilots into sustainable enterprise solutions.

Change Management & Adoption
Assess the impact of new processes automation and AI solutions on employees roles workflows and operating models.
Develop stakeholder engagement communication training adoption and reinforcement plans.
Work closely with business leaders and frontline users to promote adoption and address resistance to change.
Establish feedback mechanisms to continuously improve deployed solutions.
Monitor solution adoption and identify interventions where expected business benefits are not being realized.

Benefits Realization & Performance Management
Establish project KPIs operational baselines and measurable target outcomes before implementation.
Track benefits including hours saved productivity improvement cost reduction/avoidance quality improvement cycle time reduction and customer/service improvements.
Develop post-implementation reviews to validate whether projects have delivered intended business outcomes.
Create management dashboards and executive reporting demonstrating transformation portfolio value.
Maintain a pipeline of Continuous Improvement and AI opportunities.

Bachelors degree in Business Engineering Information Technology Operations Management Computer Science or a related discipline.
5 years of project/program management experience preferably involving operational transformation technology implementation automation or Continuous Improvement.
Demonstrated experience managing cross-functional enterprise projects involving business and technology teams.
Strong practical knowledge of Continuous Improvement methodologies such as Lean Six Sigma Kaizen DMAIC PDCA process mapping and root cause analysis.
Experience implementing or managing projects involving AI Generative AI intelligent automation machine learning analytics or digital transformation.
Experience developing business cases and quantifying project benefits and ROI.
Strong stakeholder management and executive communication capabilities.
Experience managing organizational change and technology adoption.

Preferred Qualifications
PMP PRINCE2 Agile/Scrum or equivalent project management certification.
Lean Six Sigma Green Belt or Black Belt certification.
Experience with enterprise AI solutions and platforms such as Microsoft Copilot Azure AI OpenAI-based solutions Power Platform or equivalent technologies.
Experience with process mining workflow automation RPA or business process management technologies.
Familiarity with Responsible AI AI governance data privacy security and risk management principles.
Experience working in consulting shared services BPO financial services telecommunications healthcare or other large enterprise environments.

Key Competencies

Transformation Leadership
Business transformation
Process optimization
Digital transformation
Innovation management

Project Management
Project/program governance
Agile and traditional delivery
Risk and issue management
Executive reporting
Vendor management

Continuous Improvement
Lean Six Sigma
DMAIC
Kaizen
Value Stream Mapping
Root Cause Analysis
Process redesign

AI & Technology
Generative AI
AI copilots/agents
Intelligent automation
AI use case identification
AI implementation lifecycle
AI governance and responsible AI

Business & Leadership
Stakeholder management
Facilitation
Change leadership
Business case development
Benefits realization
Data-driven decision-making

• Account Management
• Artificial Intelligence
• Communication
• Detail-oriented
• Project Management

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.