Sr People Success Partner

Your job comes down to three numbers: keep people engaged so they grow and stay and the account grows with them.

As our most senior PSP youre the top escalation point for complex cases a strategic advisor to your accounts and the lead for the HRBP/PSP practice in your vertical. You also protect the advisory hour holding the line between PSP work and work that belongs to BoothOS UKG or the client.

• Facilitate your assigned New Employee Orientation (NEO) sessions to a high standard of delivery.
  

• Run 10/30/60/90-day check-ins on time log them in the regularization tracker and close the hiring-manager feedback loop within 5 business days.
  

• Confirm day-30 role clarity flag hires at risk and lead the conversations behind each regularization decision.
  

• Run a monthly attrition-risk review for every assigned account and document a prevention action for each risk.
  

• Deliver a written attrition read to each account by Day 5 every month plus the talent and org review at the QBR.
  

• Hold a stay interview with every regularized employee each quarter what keeps them and what would make them leave.
  

• Flag People Pulse risks within 5 business days and attach an owner to every named action.
  

• Coach client and Booth managers through the 1:1s and hard conversations where roughly 70% of engagement is decided.
  

• Keep growth visible through career mapping development plans and learning.
  

• Spot drifting teams early and act through check-ins feedback loops and belonging initiatives.
  

• Handle the teams most complex and sensitive cases: fact-finding incident reports coaching plans PIPs and disciplinary documentation.
  

• Close non-terminal cases within 10 days and terminal cases within 35 per the HR SLA policy and Philippine and Colombian labor law.
  

• Guide PSPs on case handling and act as their escalation path.
  

• Show clients what good looks like: KPI design review forms development plans and org structure.
  

• Interpret BoothOS people data recommend next steps and feed insight into the CSMs business reviews.
  

• Partner with the Client Success Manager you look after the people the CSM looks after the account.
  

• Move routine requests to BoothOS self-service and time and leave approvals to named client-side approvers in UKG. You handle exceptions only.
  

• Hold the Talent Solutions vs. Managed Solutions line. Surface scope creep missing approvers OT exceptions the PSP as the clients inbox for repricing instead of absorbing it.
  

• Make sure requests are raised and logged in BoothOS not by chat or email.
  

• Lead the HRBP/PSP practice for your assigned vertical.
  

• Build and maintain the vertical playbook: escalation protocols and SLAs case-handling workflows NEO and check-in cadence attrition-prevention cadence and the client account-engagement model.
  

• Co-develop and deliver one HRBP capability topic per month with L&D for the wider PSP team.
  

• Mentor PSPs and model the advisory-first standard.
  

• 5 years in HR business partnering employee relations or people success with 2 years at a senior or lead level.
  

• Experience in BPO outsourcing shared services or employer-of-record settings supporting multiple client accounts at once.
  

• A track record of handling complex employee relations cases end to end including due process and documentation.
  

• Hands-on experience running retention work risk reviews stay interviews and engagement action plans.
  

• Strong working knowledge of Philippine labor law and due process. Exposure to Colombian labor law is a plus.
  

• Comfort with HRIS and time-and-attendance platforms. BoothOS or UKG experience is a plus.
  

• Bachelors degree in Psychology HR Management Business or a related field.
  

• CHRA certification or the ability to earn it within the agreed timeline.
  

• You advise not just administer you read the data and tell the client what to do about it.
  

• You coach managers with confidence including through difficult conversations.
  

• You hold boundaries warmly and say no to scope creep without damaging the relationship.
  

• You facilitate well NEO sessions and training topics land with the room.
  

• You build things that last: playbooks frameworks and capability in other PSPs.
  

• You write clearly in English. Spanish is a plus for Colombia-based accounts.