Sr. Manager – Finance Operations Excellence, Finance Shared Services

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Sr. Manager Finance Operations Excellence Finance Shared Services
Location: Manila Philippines

Position Summary:

The Sr. Manager leads the Finance Operations Excellence team and is responsible for the overall strategy priorities governance and delivery of the FSSC Operations Excellence agenda. The role oversees the teams Business Analysis Digital Solutioning and Operational Reliability capabilities and ensures initiatives are effectively managed from business need through solution delivery and ongoing sustainability.

The Sr. Manager partners closely with the Senior Director FSSC FSSC leaders and other Finance stakeholders to identify and prioritize opportunities drive transformation initiatives manage change and support the continued evolution of a simpler smarter and more efficient Finance Shared Services Center.

Key Responsibilities

Lead the Finance Operations Excellence team set priorities manage day-to-day deliverables and ensure effective execution across Business Analysis Digital Solutioning and Operational Reliability.

Partner with the Senior Director FSSC in shaping and executing the FSSC Operations Excellence strategy roadmap and priorities aligned with broader Finance objectives.

Own and manage the Operations Excellence portfolio including prioritization of initiatives based on business impact strategic alignment resource capacity risk and expected value.

Lead the end-to-end delivery of assigned FSSC and global transformation initiatives ensuring clear objectives ownership timelines risks dependencies and expected outcomes.

Provide overall project governance and PMO oversight ensuring project deliverables are complete timely and of high quality while maintaining visibility of progress risks issues and decisions.

Partner with FSSC leaders and Finance stakeholders to identify business challenges and improvement opportunities and determine the appropriate approach across process improvement automation analytics and digital solutions.

Provide oversight across the solution lifecyclefrom business analysis and requirements definition through solution design development testing implementation stabilization and ongoing operational support.

Ensure appropriate governance over solutions developed by the team including documentation controls access data integrity change management sustainability and ownership.

Lead change management and communications for Operations Excellence initiatives ensuring impacted stakeholders understand the change are prepared for implementation and effectively adopt new processes and solutions.

Establish measures of success and monitor the benefits and business outcomes of implemented initiatives to ensure expected improvements are realized and sustained.

Drive continuous improvement across FSSC by promoting simplification standardization automation data-driven decision-making and practical application of emerging technologies including AI.

Ensure processes SOPs workflows and other relevant documentation remain accurate current and appropriate for present and future operations.

Build strong partnerships across FSSC and Finance to drive alignment resolve issues manage dependencies and enable effective decision-making.

Recruit develop and retain talent within the Operations Excellence team building capabilities aligned with evolving business and technology needs while supporting individual career development.

Foster a collaborative innovative accountable and adaptable team culture that encourages continuous learning constructive challenge and new ways of working.

Perform other duties as assigned.

Qualifications / Skills Required and Preferred

Bachelors degree in Finance Accounting Business Administration Information Systems or a related field.

Significant experience leading Operational Excellence Finance transformation shared services process improvement automation or digital transformation initiatives.

Minimum of 10 years of relevant leadership and/or progressive project transformation or operational excellence experience including experience leading teams and cross-functional initiatives.

Proven track record of successfully managing complex projects and transformation initiatives from concept through implementation and benefits realization.

Strong understanding of Finance operations and Shared Services operating models. BPO/SSC experience is required.

Strong project and portfolio management capabilities including prioritization governance risk management dependency management and resource planning.

Strong understanding of business analysis process improvement automation analytics and digital solution delivery with the ability to provide effective oversight without necessarily being the technical developer.

Familiarity with ERP systems data analytics automation AI and other emerging technologies relevant to Finance.

Strong analytical critical-thinking and problem-solving skills with the ability to translate business challenges into actionable priorities and solutions.

Excellent written and verbal communication skills including the ability to communicate effectively with senior Finance and business stakeholders.

Strong stakeholder management and influencing skills with the ability to drive alignment across teams and functions.

Strong change management capabilities including stakeholder readiness communications adoption and sustainability.

Demonstrated ability to develop talent build team capability and create an environment of accountability collaboration innovation and continuous improvement.

Ability to manage competing priorities and operate effectively in a fast-changing environment.

Lean Six Sigma Project Management Change Management or related certifications are preferred but not required.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.