Sr. ITQA Analyst

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Drive Confidence in AI-Powered Innovation

Who We Are and How We Work

At Ingram Micro were shaping tomorrow by helping businesses realize the promise of technology. As a global technology company we connect technology manufacturers cloud providers and businesses worldwide through innovative solutions digital platforms and emerging technologies. Within GPTOS youll work alongside cross-functional teams driving AI innovation platform transformation and customer experience enhancements that create meaningful impact across the business. Guided by our values of Results Integrity Imagination Courage Responsibility and Talent we collaborate innovate and continuously improve to deliver technology solutions that help our customers and teams succeed.

What Youll Do: Your Role in Making an Impact

As a Senior QA Analyst you will play a critical role in ensuring the quality reliability and production readiness of GPTOS technology solutions. You will establish and lead quality assurance practices that support AI initiatives Zendesk enhancements system integrations and platform improvements. Acting as an independent quality advocate you will partner with technical and business teams throughout the delivery lifecycle to validate solutions identify risks manage defects and ensure successful deployments.

Key responsibilities include:

• Lead quality assurance efforts for technology initiatives establishing consistent testing standards processes and best practices across supported platforms.
• Develop and execute test strategies test plans test cases and validation approaches for functional integration regression and user acceptance testing.
• Support AI-enabled solutions by validating outputs assessing operational readiness and helping ensure successful adoption and deployment.
• Manage defect identification prioritization tracking and resolution in partnership with development and delivery teams.
• Evaluate business requirements user workflows and end-to-end processes to ensure solutions meet quality expectations before release.

Your contributions will directly impact the successful delivery and adoption of innovative technology solutions that support Ingram Micros continued transformation and growth.

What You Bring to the Role

• Around 5-7 years of combined experience in Quality Assurance Technical Business Analysis or related technology roles with a strong track record of supporting software delivery initiatives.
• Experience translating business and functional requirements into effective test scenarios validation strategies and quality assurance plans.
• Demonstrated knowledge of software testing methodologies defect management release validation and end-to-end business process testing.
• Strong analytical troubleshooting communication and documentation skills with the ability to work effectively across multiple projects and evolving priorities.
• Experience collaborating with cross-functional teams to deliver technology solutions in dynamic environments.
• Preferred experience includes supporting AI-enabled solutions testing system integrations working with Zendesk platforms and contributing to complex technology transformation initiatives.