Sr. Engineer Application and Development and Maintenance ServiceNow Platform Technical Lead

Job Title

P49I98 - Sr. Engineer ServiceNow Platform Technical Lead (P4)

Job Summary

As the ServiceNow Platform Technical Lead (P4) you will serve as the senior technical authority for the ServiceNow Platform owning solution design quality guiding engineering practices and driving a scalable roadmap in partnership with product/platform leadership. Youll lead architecture and design reviews establish guardrails mentor developers and citizendevelopers and be the primary technical point of contact for partners and internal teams. Your remit spans governance roadmap execution integration strategy code quality and platform reliability ensuring the platform consistently delivers business outcomes and remains upgradeable.

Scope & Impact

• Acts as platform SME and de facto architecture lead for complex initiatives across ITSM and adjacent capabilities ensuring alignment to enterprise standards security and value outcomes.
• Coauthors and executes the platform roadmap and governance model (demand intake technical review release/change upgrade strategy) with the Platform Owner/Product Owner and CoE/CoEI.
• Elevates code quality and delivery velocity through design reviews peer code reviews automated testing (ATF) and CI/CD pipelines integrated with ITSM change.

Essential Duties & Responsibilities

1) Technical Leadership Guidance & Mentorship

• Provide daytoday technical guidance to developers and admins; pair program unblock complex issues and build reusable patterns (Script Includes Flow Designer IntegrationHub). Lead formal peer code reviews and uphold coding standards.
• Coach citizen developers and business technologists; define guardrails in App Engine (delegated development Instance Scan ATF integration) to scale safely.
• Run knowledgesharing rhythms (tech talks workshops demos brown bags) to spread platform best practices across global teams.

2) Technical Specifications & Solution Design (Architecture Ownership)

• Own solution architecture and technical specification deliverables (diagrams data models ADRs) for new products/features integrations and crossscope app patterns; chair or cochair Architecture/Technical Review Boards.
• Enforce OOTBfirst principles reusability and upgradeability; minimize customization and technical debt in line with platform design standards.
• Design and validate integrations (SSO LDAP REST/SOAP eventing) data contracts and errorhandling strategies with security and identity patterns.

3) Platform Governance & Roadmap

• Codefine the platform roadmap prioritization model and release calendar with the Platform/Product Owner; align with SPM (Strategic Portfolio Management) for demand/roadmap visibility and value realization.
• Stand up and continually improve a Center of Excellence/CoEI to standardize intake design standards development guardrails and value tracking.
• Establish and run technical governance (intake triage design reviews change gates upgrade readiness) to prevent sprawl and ensure consistent scalable solutions.

4) Delivery Excellence: Code Review Testing & CI/CD

• Institutionalize peer code reviews and best practices with checklists; embed code scanning Instance Scan and style consistency in PRs and pipelines.
• Build and maintain ATF suites as regression safety nets for sprint and upgrade cycles; drive automation adoption targets.
• Lead the evolution from update sets toward source control CI/CD (Git App Repo DevOps/Jenkins/GitHub Actions) integrating with Change for auditability and automated approvals.

5) CMDB/CSDM Stewardship & Data Architecture

• Partner with CMDB/CSDM owners to align services and applications to CSDM 4.x/5.0 enforce data ownership lifecycle and relationship integrity; drive Instance Scan/health KPIs.
• Chair technical decisions impacting discovery service mapping and data quality; reduce incident blast radius via reliable service models.

6) Operations Reliability & Upgrades

• Own technical readiness for biannual upgrades patches and cloning (release notes review impact analysis skipped record remediation test coverage defect handling).
• Serve as primary technical point of contact during P1/P2 incidents impacting the platform; guide root cause analysis and permanent fixes.

7) Stakeholder & Partner Management

• Be the primary technical point of contact for internal teams vendors/partners and ServiceNow; provide architecture guidance estimates and progress updates; influence buyvsbuild decisions.
• Advocate for platform value and OOTBfirst across business and IT; translate business outcomes to platform capabilities and measurable KPIs.

Qualifications

Required

• Bachelors degree in a related field (or equivalent experience).
• 10 years in enterprise software/solutions; 5 years handson ServiceNow administration/development; 5 years in large IT orgs; proven track record leading complex platform initiatives.
• Deep experience across ITSM (and familiarity with related products) platform upgrades integrations (SSO/LDAP/REST/SOAP/Integration Hub) and web technologies (JS HTML CSS XML).
• Demonstrated leadership of code review practices ATFdriven regression testing and CI/CD with source control (Git) and App Repo; strong SDLC/Agile delivery.
• Strong grasp of ITIL processes (Incident/Change/Config/Release) and CSDM/CMDB data foundations.
• Excellent communication facilitation and stakeholder management skills across business and engineering.

Preferred

• ServiceNow CSA CAD one or more CIS (e.g. ITSM); ITIL Foundation; evidence of ongoing architecture education (design reviews ADRs).
• Experience guiding citizen development (App Engine guardrails AEMC/Management Center) and DevOps/Change Automation.
• Cloud experience (AWS/GCP) and modern integration patterns; exposure to SPM for portfolio/roadmap alignment.

Work Environment

• Hybrid; highly collaborative with global stakeholders; Agile/Scrum (2week sprints) with DevOps practices integrated into delivery.

Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.

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