Sr. Dir, Service Delivery, Orthopedics

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Job Description:

DePuy Synthes is recruiting for a(n) Sr. Director Service Delivery & Digital Solutions.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company operating as DePuy Synthes. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

This is a unique leadership opportunity to play a critical role in standing up HR Service Delivery and Digital Solutions capabilities for a newly independent organization. This role will drive the separation of HR systems processes and operational frameworks from Johnson & Johnson while building scalable best-in-class HR capabilities for DePuy Synthes. The position offers high visibility cross-functional impact and the opportunity to shape the future HR operating model during a significant business transformation. After separation this leader will be accountable for the day-to-day service delivery of HR Operations for Depuy Synthes including Total Rewards Operations Talent Operations Data Management and Digital Solutions.

• Lead end-to-end HR knowledge transfer activities including transition and stand-up of new operational capabilities
• Influence HR Digital Solutions separation including system carve-out approach and stabilization of core HR platforms and interdependent systems (e.g. HRIS case management employee data systems AskGS Contact Center to ensure service continuity on Day 1.
• Manage relevant Transition Service Agreements (TSAs) ensuring continuity of services while driving timely exit and capability build within DePuy Synthes
• Partner with HR IT Legal Finance Global Services and external vendors to ensure alignment on separation strategy and execution
• Lead implementation of designed standardized HR processes policies and workflows to support a standalone organization. Drive identification of optimization opportunities to be assessed designed prioritized and implemented post separation.
• Drive change management and stakeholder communication strategies to support adoption of new systems and new ways of working that result from DePuy Synthes operating model and organization design.
• Monitor performance metrics service levels and operational KPIs to ensure effective and efficient HR service delivery
• Identify risks issues and dependencies and proactively implement mitigation strategies to ensure knowledge transfer success
• Provide leadership and guidance to cross-functional project teams and external partners to ensure knowledge transfer approach is effective
• Play a leadership role in various hypercare cycles to ensure systems and processes operate as planned and surfaced issues are prioritized based on business impact and resolved in a timely manner.

Education:

• Bachelors degree required (Business Human Resources Information Systems or related field)
• Advanced degree (MBA or Masters in HR or related discipline) preferred

• 10 years in HR operations HR service delivery or HR transformation programs
• 5 years in leadership roles (leading programs teams or large initiatives)
• Demonstrated experience leading large-scale transformation separation or carve-out initiatives
• Strong program and project management expertise including managing complex multi-workstream initiatives
• Experience with HR systems implementation or separation (e.g. HRIS case management employee lifecycle tools)
• Deep understanding of HR operational processes such as hiring employee data management and offboarding
• Proven ability to manage cross-functional stakeholders across business and technical teams

Preferred:

• Experience with Transition Service Agreements (TSA) management in M&A spin-off org design and build of HR shared services
• Background in HR Digital or HR Technology transformations
• Experience operating in a global matrixed organization
• Familiarity with process design continuous improvement and operational excellence methodologies
• Experience working in healthcare MedTech or similarly regulated industries
• Strong change management experience supporting large organizational transformations
• Strong problem-solving and decision-making skills in fast-paced ambiguous environments

• Language: English required; additional languages a plus
• Travel: Limited; up to 25% (domestic and/or international depending on project needs)

This role offers the rare opportunity to build HR capabilities from the ground up in a newly standalone organization. You will directly influence how HR services are delivered how systems are designed and how employees experience HR in the future statemaking a lasting impact on DePuy Synthes success.

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