Sr. Credit & Collections Representative

• Performchecksand evaluate creditlimitson newand existingcustomer accounts within the designatedportfolioin line with company policy.

• Carry outnecessary procedures to place accounts on holdassignedaccounts andcloselymonitorthem to ensuretimelyrelease of orders upon receipt of payment orappropriate evidence.

• Liaise with other departments and communicate credit holdor blockdecisions toall relevant parties.

• Updatecore systemsmanuallytoaccuratelyreflectcredit limits holdstatusetc.

• Proactively contact customers primarily by telephone to ensure invoice processing andtimelypayments have been scheduled.

• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.

• Review customer accounts on a regular basis andmake recommendationsto the Team Leader to resolvecomplexaccounts.

• Engage with Sales Customer Services and Team Leader to resolve problem accounts anddeterminewhen accounts should be placed on hold.

• Logreviewandmonitorcustomer complaints by liaising with the relevant functions to ensure prompt resolution.

• Allocate credits in consultation with Cash allocation team CustomerServicesand customers.

• Consistently meetassigned targetsand fulfil Service Level Agreements (SLAs).

• Ensure collection software isupdated at all timeswith regards to actions taken follow-ups neededdisputereporting and most recent customer contact details.

• Ensure the performance of all tasks is carried outinaccordancewithcompany policies internalcontrolsand Sarbanes-Oxley requirements.

• Additionaltasks may include:

• Assistthe cash application team where(remittance request etc.).

• Assistwith the companys e-invoicing process if relevant.

• Train and mentor new employees joining the Order-to-Cash (OtC) Department.

• Otheradditionalduties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

• Skills:

This position interacts with various levels of internal and external customers and therefore effective and confident communication skills areto effectively address issues provideupdatesand lead successful customer negotiations.

Proven attention to detail and accuracy.

Demonstratedproficiencyin collaborating effectively with a wide range of people to achieve common goals.

Ability to work independentlyin order toresolve complex issues and perform first level escalations.

Comfortable in a fast-paced environment.

Strong organisational and time management skillsto ensureprioritisation andtimelycompletion of tasksand efficiency in handling multiple responsibilities simultaneously.

Problem-solving and analytical ability.

Willingness to train and mentor newcomers.

• Qualifications and experience

• Fluent in English.

• University or College degree / degree in accounting or finance is an advantage.

• Proficiencyin Microsoft Office software is(Outlook Excel etc.).

• Relevant software applicationproficiencyis strongly preferred (e.g. Oracle E1 SAP etc.).

• Previousexperience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is.

• Previous1 year of experienceoperatingin a fast-paced accounts receivable or customer service function is desirable.