Enter a job title or keyword
Sr Assoc HR Process Efficiency
Job Location:
Job Location:
Makati City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (5 days ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Overview
The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in running the intake front door for HR process work optimizing employee lifecycle processes and enabling automation and AI across HR Operations. This position requires a strategic thinker with excellent analytical skills a deep understanding of HR operations and HR technology and a commitment to continuous improvement and digital enablement.
Key Responsibilities
HR Process Intake: Own the intake front door for HR process and service requests standardize intake criteria triage and log demand assess impact effort and risk prioritize with stakeholders and route work to the right owners with clear SLAs.
Process Efficiency: Document map and measure HR employee lifecycle processes; eliminate waste handoffs and manual touchpoints;and implement standardized scalable process designs that reduce cycle time and cost to serve.
Automation & AI Enablement: Identify and qualify candidates for automation and AI (workflow automation self-service chatbots/agents document and case automation); build the business case partner with HR Technology and IT on design and testing and drive adoption and change readiness.
Data Analysis & Reporting: Analyze intake volumes SLA and service delivery data to identify trends track efficiency and automation benefits and generate reporting that informs prioritization and strategic planning.
Stakeholder Collaboration & Governance: Partner with HR COEs HR Technology IT and operations teams to gather requirements runintake and prioritization governance forums and ensure processes and solutions meet organizational and compliance requirements.
Other Applicable Scope Defining Dimensions
Strategic Thinking: Ability to align HR intake process design and automation roadmaps with organizational goals and the broaderHR Service Delivery strategy.
Process Improvement: Expertise in process improvement methodologies (e.g. Lean Six Sigma process mining) with a proven track record of delivering measurable efficiency gains.
Automation & AI Literacy: Practical understanding of workflow automation RPA generative AI and agent-based use cases in HR including value assessment responsible-use guardrails data privacy and human-in-the-loop controls.
Customer Focus: A customer-centric approach to HR service delivery with a commitment to exceptional employee and manager experience.
Change Management: Experience managing change communicating effectively and supporting stakeholders through process and technology transitions.
Minimum Education & Requirements
Knowledge Skills & Abilities
Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data size efficiency andautomation opportunities and propose actionable insights.
Communication Skills: Excellent verbal and written communication skills with the ability to convey information to diverse audiences and build strong stakeholder relationships.
Technical Proficiency: Proficiency in HR technology and systems (e.g. HRIS case/ticketing and knowledge tools workflow andautomation platforms AI/copilot tools) and advanced Microsoft Office skills particularly Excel.
Project Management: Demonstrated experience planning executing and monitoring projects and intake pipelines to achieve desired outcomes.
Experience & Education
Educational Background: A bachelors degree in Human Resources Business Administration Information Systems or a related field is required.
Experience: A minimum of 3-5 years of experience in HR operations service delivery process improvement or process automation is essential. Experience supporting intake/demand management and deploying automation or AI-enabled solutions in a corporate environment is highly desirable.
Required Experience:
Senior IC
About Company
Here at Hershey, our purpose is to make more moments of goodness for consumers around the world.
