Sr Analyst, Application Development and Maintenance Brightree Support

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development delivery and operation of computing and information services. This function anticipates plans and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop enhance and sustain the organizations software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications systems databases and websites to achieve the organizations internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders investigates user needs and conducts regular assessments maintenance and enhancements of existing applications.

Qualifications

• 2-4 years of application support production support or related technical support experience preferred
• Prior DME industry experience preferred
• Bachelors degree in a related field or equivalent work experience preferred
• Experience troubleshooting application issues analyzing system behavior and resolving user-reported incidents
• Brightree experience is a plus but not required

What is expected of you and others at this level

• Applies working knowledge of technical concepts business processes and support methodologies to perform a variety of assignments
• Independently handles most production support tickets user requests troubleshooting activities and stakeholder interactions
• Investigates and resolves moderately complex technical functional and process-related issues with limited guidance
• Works on projects and operational initiatives of moderate scope and complexity
• Performs root cause analysis and recommends corrective actions to prevent recurring issues
• Collaborates effectively with business stakeholders developers vendors and cross-functional teams
• Contributes to process documentation knowledge articles and continuous improvement initiatives
• Exercises sound judgment when prioritizing incidents service requests and operational support activities
• Works independently on day-to-day assignments while escalating highly complex issues when needed
• Assists with knowledge transfer and onboarding of less experienced team members

Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.

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