Specialist DDIT IES DWO Philippines

Job Description Summary

Job Description

Key responsibilities:

• Support country/cluster Digital Workspace Operations organization and to deploy and drive adoption of DDIT services.
• Member of onsite services and service delivery organization in support of end user devices workplace network and last mile infrastructure services
• Support new solutions to end user adoption and deployments
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)
• Ensure a healthy and safe workplace by complying with Novartis HSE and ISEC standards implementing measures providing training and resources supporting employee well-being investigating incidents and collaborating with HSE teams to maintain a safe environment while adhering to quality ethical health safety and environmental requirements.

Essential Requirements:

• Experience working cross functionally and cross countries.
• Relationship Management.
• Major Change.
• IT Infrastructures
• IT Service Delivery
• IT Service Management.
• IT Governance
• Digital capabilities

Desirable Requirements:

• Effective use of technology
• Stakeholder Engagement.

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired