Specialist, Commercial Contract Support (APAC Shift) 9 Month Contract

Grade Level (for internal use):

The Contract Commercial Support Specialist supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the Team Manager and Senior Specialist.

This role is responsible for accurate contract data entry into CPQ managing global ordersincluding new amended and renewal contractsand tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment.

By monitoring escalations and collaborating with Sales and other departments the Specialist helps resolve client inquiries and contract issues promptly contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs while supporting compliance with pricing and legal standards.

Through diligent documentation and process execution the Specialist helps maintain high standards of contract management supports audit readiness and contributes to ongoing improvements in team workflows. This position plays an important role in ensuring operational accuracy timely order processing and effective communication within the department.

The Team:This role will be part of the S&P Global Energy team and provides an opportunity to join a successful Fortune 500 company with exposure to commercial functions and support systems. You will develop a global mindset through close collaboration with sales teams across the globe. This position is critical in supporting the financial goals of S&P Global Energy.

Responsibilities and Impact:

• Perform contract data entry into CPQ deals.

• Manage all global orders including new orders amendments and renewals with an emphasis on Global Majors Strategic Customers Large Regional Customers and highly complex orders requiring resolution.

• Track the status of cases to ensure smooth transaction processing from deal creation through fulfillment and invoicing.

• Monitor escalations from various stakeholders including Sales Client Services and other teams. Gather responses and clarifications from all relevant teams to ensure prompt case resolution.

• Assist Sales with client inquiries regarding products billing account and contract status address changes cancellation requests rebill requests and other related matters.

• Provide a high level of contract management support to the sales organization. Regularly attend BPM meetings and report deal and case statuses for key accounts both verbally and in writing as needed.

• Ensure 100% adherence to the CPQ ecosystem and all service procedures that provide business partners with comprehensive actionable and solution-oriented metrics.

• Meet or exceed business SLAs and process requirements through effective prioritization timely issue resolution and adherence to established guidelines.

• Collaborate across the S&P Global Energy organization to resolve sales contract management issues in a timely manner.

• Contribute to the review enhancement and updating of departmental processes and workflows.

• Document all activities communications and case management progress within CPQ.

• Provide information and documentation as required for audits.

What Were Looking For:

Basic Required Qualifications:

• Bachelors degree in Finance Accounting Business or related field.

• Proven experience in contract management and order processing

• Demonstrated proficiency in accurate data entry within CPQ systems or similar platforms

• Excellent English communication skills both written and spoken

• Strong analytical skills with ability to track case statuses and ensure smooth transaction processing

• Established ability to work effectively across multiple departments and team.

Skills:

• Operational Management: Ability toassistin daily operational activities and understand the workflow dynamics of the team.

• Performance Improvement: Skills inidentifyingareas for process improvement and implementing solutions to enhance team efficiency.

• Data Entry Proficiency:Expertisein performingaccuratecontract data entry in CPQ systems.

• Order Management: Knowledge of managing global orders including new orders amendments and renewalsparticularly forcomplex accounts.

• Case Tracking and Resolution: Strong analytical skills to track case statuses and ensure smooth transaction processing.

• Communication Skills: Excellent verbal and written communication skills for effectivelyassistingsales and reporting on key account statuses.

• Problem-Solving: Ability tomonitorescalations and gather necessary information for prompt resolution of issues.

• Attention to Detail: High level of accuracy and attention to detail in contract management and data entry tasks.

• Adherence to Procedures: Commitment tofollowingCPQ ecosystem procedures and business SLAs to ensure compliance and efficiency.

• Collaboration Skills: Ability to work effectively across different departments and teams to resolve issues and improve processes.

• Audit Preparedness: Skills in providing required information for audits and ensuring compliance with internal controls.

• Adaptability: Flexibility to complete other assignments asrequiredand adapt to changing priorities in a fast-paced environment.

Work Requirements:

• Primary work hours will be: 10:00 AM to 7:00 PM in Manila (PHT

• Flexible schedule to meet important deadlines

• Occasional travel may berequired

• Occasional work on regional holidays may berequire

About S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

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