Specialist, AP Solution Support

Get to Know the Role:

Reporting directly to the Lead AP Solution Support you play a critical role within our Procure-to-Pay execution engine. This is not a traditional Accounts Payable role we are looking for highly driven operators who thrive in fast-paced high-volume environments and focus on adhering to processes and procedures. You will be responsible for executing operational tasks escalating non-standard issues and supporting stabilization efforts in assigned markets. This role is ideal for someone who combines operational discipline with a strong Own It mindset and enjoys solving complex problems while helping scale a modern process-led SSC organisation.

Key Responsibilities: Your Operational Mandate

• Service Delivery Excellence & Operational Execution: Be able to support Service Delivery teams to execute and perform a range of standard AP operational activities across invoice processing payment execution vendor issue resolution and exception handling (when required). Support operational activities including exception handling are executed accurately within defined SLAs to maintain service continuity and adherence to internal controls across assigned markets. 

• Escalation Management & Problem Solving: Act as a point of contact for routine operational queries. Solve standard problems using defined procedures and escalate complex or high-priority issues to the appropriate lead.

• Process Stability & Hypercare Support: Support stabilisation efforts during periods of transformation migration market onboarding or process changes. Assist in maintaining operational continuity during hypercare phases and rapidly adapt to changing business priorities.

• Continuous Improvement & Automation Support: Identify routine operational inefficiencies and propose suggestions for improvement. Provide support to Regional Process Owners (RPOs) and Finance Systems teams during automation and standardisation initiatives.

• Performance Monitoring KPI & SLA Management: Monitor and report on daily operational KPIs backlog status and SLA adherence. Use existing reports to identify simple performance gaps and follow up on corrective actions as directed by the Lead.

• Stakeholder Engagement & Collaboration: Communicate effectively with local finance teams and stakeholders to resolve routine operational queries.

• Governance Controls & Compliance: Ensure adherence to internal controls payment governance compliance requirements and company policies. Escalate risks proactively and maintain high standards of operational discipline and documentation integrity.

Qualifications :

What You Will Need to Be Successful

• Experience: 2 years of experience in Accounts Payable Finance Operations or Shared Services environments preferably within a high-volume process-driven organization.

• Technology Fluency: Hands-on experience with ERP and finance systems such as SAP Ariba VIM OCR platforms Concur or similar workflow solutions. Exposure to automation analytics or process improvement technologies is a plus.

• Analytical & Operational Mindset: Strong operational execution skills with the ability to prioritize tasks effectively under pressure. Detail-oriented approach to monitoring operational issues and ensuring execution follows defined SOPs.

• Problem Solving: Ability to resolve recurring issues using established procedures and escalate complex non-standard or ambiguous problems promptly to the Lead.

• Collaborative Mindset: Strong communication and stakeholder management capabilities with the ability to work effectively across local markets SSC teams and regional stakeholders.

• Resilience & Adaptability: Thrives in dynamic environments with evolving priorities operational challenges and transformation initiatives.

Additional Information :

Life at Delivery Hero: Our Leadership Principles

Our Leadership Principles (LPs) are the essential DNA for how we act do business and lead as one unified team. These six principles dont just guide usthey empower every individual to actively shape our culture and drive transformative impact:

• Own It: We solve problems end-to-end and champion a long-term view.

• Dive Deep: We rigorously challenge data ensuring we fundamentally understand the mechanics of our success.

• Deliver Value Fast: We operate with urgency moving quickly and adapting instantly for maximum impact.

• Bring Good Vibes: We actively cultivate a positive trusting environment by celebrating both effort and success.

• Raise The Bar: We set and pursue ambitious goals obsessively building high-performing teams.

• Stay Humble: We commit to keeping an open mind learning relentlessly and knowing that our journey of improvement never ends.

Join us to build deliver and lead in a culture that values diverse backgrounds and pushes the envelope of whats possible.

Remote Work :

No

Employment Type :

Full-time