Software Support Specialist II Technical & Operations
Job Location:
Makati City - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.
We are more than 34000 people in over 30 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.
Role description:
The Software Support Specialist II Automation Engineer will support Engineering Applications by developing automation & AI agents improving operational processes supporting platform activities and helping deliver reliable technical solutions across global teams.
Role accountabilities:
- Build automation scripts workflows and tools using PowerShell Python Power Platform REST APIs and Azure services to improve Engineering Applications operations.
- Automate repetitive support onboarding deployment monitoring reporting and governance activities to reduce manual workload and improve service consistency.
- Develop practical AI and Copilot-enabled solutions including assistants knowledge workflows data lookups and operational process automation.
- Support and improve core Engineering Applications platforms including automation around access configuration health checks integration and lifecycle management.
- Create and maintain integrations between Engineering Applications business systems ServiceNow/Jira cloud platforms and data sources using APIs connectors and secure data flows.
- Improve reliability through technical monitoring alerting dashboards automated checks and clear operational reporting.
- Support application modernisation cloud adoption platform migrations and automation of application delivery processes.
- Create reusable automation components templates runbooks and technical standards for the Engineering Applications Operations team.
- Troubleshoot complex technical issues across engineering applications integrations cloud services and automation workflows.
- Lead proof-of-concepts and small technical pilots to test new automation AI and platform engineering opportunities.
- Work closely with global Engineering Applications teams to deliver scalable operational improvements.
- Define and track automation KPIs including manual effort reduction process cycle time platform reliability and productivity improvements.
Qualifications & Experience:
- 2 years of hands-on experience in application engineering automation engineering platform operations DevOps or enterprise application management.
- Strong scripting and automation experience with PowerShell and Python including building reusable scripts modules scheduled jobs or operational tools.
- Good technical experience with Power Platform REST APIs Azure services connectors data flows and integration patterns.
- Experience working with AI/Copilot technologies Microsoft Copilot Studio or Azure AI Services is highly desirable.
- Experience supporting SaaS cloud and enterprise applications in an operations environment ideally within engineering design or project delivery platforms.
- Experience with AEC and engineering applications such as Autodesk Bentley Esri ArcGIS or similar platforms is desirable.
- Strong troubleshooting skills across applications integrations user access automation workflows monitoring and platform services.
- Experience with DevOps practices CI/CD pipelines Git infrastructure automation or configuration management is preferred.
- Able to work independently as a technical contributor while collaborating with global teams.
- Strong communication skills with the ability to explain technical solutions clearly to operations platform and business stakeholders.
- Degree level education in Information Technology Computer Science Software Engineering or a related discipline or equivalent practical experience.
Success Measures:
- Clear reduction in manual Engineering Applications operational effort through automation and self-service.
- Delivery of practical automation workflows scripts dashboards integrations and AI-enabled solutions.
- Improved platform reliability through better monitoring alerting automated checks and operational reporting.
- Faster onboarding deployment and support processes for Engineering Applications.
- Reusable automation components adopted by the Engineering Applications Operations team.
- Measurable productivity cost quality and service improvement across global operations.
Why Arcadis
We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.
Together we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality Diversity Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations their own career goals. And as a people first business it is why we will take the time to listen to understand what you want from your time here and provide the support you need to achieve your ambitions.
Required Experience:
IC
About Company
Arcadis is the leading global design & consultancy firm for natural and built assets. We are more than 27,000 people, in over 70 countries, who are dedicated to improving quality of life. We do so by developing innovative solutions to create liveable cities, to establish a people-cent ... View more
