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IT Site Services Lead (Makati)
Job Location:
Job Location:
Makati City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 May 2026 (30+ days ago)
Posted:
Application Deadline:
24 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
We are looking for a person that will oversee the IT products and services for End Users at the Office. These products and services include but are not limited to Printing On Site Support Videoconference Digital Signage Connectivity and local and global projects related to site activities that engage IT technology and services. This coordinator will work closely with the IT local and global teams and the LOS regional managers to ensure a strong focus on the quality of service provided by ETF DW&C. We are seeking a candidate with knowledge and experience in all the aforementioned areas.
The Site Lead ensures effective coordination and delivery of IT support and end-user services at clients local offices. The role serves as a key liaison between onsite teams regional LOS managers and global IT functions to maintain high service quality compliance and operational excellence.
What will you do
- Coordinate and support enduser IT services at designated client locations ensuring alignment with Service Level Agreements.
- Oversee onsite services such as printing videoconferencing digital signage and connectivity.
- Collaborate with Market IT and business stakeholders to gather feedback capture requirements and guide adoption of T&PE products.
- Work closely with IT vendors to ensure accurate and timely service delivery.
- Support local and global IT initiatives impacting the site ensuring compliance with PMI standards.
- Engage in local change management activities in alignment with global processes.
- Monitor and report service quality metrics escalating issues when necessary.
- Ensure proper budget tracking related to onsite IT activities.
- Bachelors degree in Information Technology Computer Science Engineering or a related field.
- Minimum of 5 years of experience in IT End-User Services IT Operations Service Delivery or Desktop Support environments.
- At least 2 years of experience in leadership coordination or supervisory capacity.
- Experience working in multinational or enterprise IT environments is highly preferred.
- Strong understanding of End-User Computing (EUC) services and workplace technologies.
- Hands-on experience supporting and coordinating services
- Familiarity with IT Service Management (ITSM) frameworks and tools (e.g. ITIL ServiceNow).
- Experience supporting local and global IT projects deployments and technology rollouts.
- Strong ability to coordinate cross-functional teams vendors and stakeholders.
- Experience managing third-party service providers and ensuring SLA compliance.
- Experience supporting change management initiatives and technology adoption programs.
- Shift flexibility and schedule adherence are required for the position.
#LI-GA1 #LI-ONSITE
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
