Single Carrier Landside Specialist (Spanish Speaker)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Single Carrier Landside Specialist (Spanish Speaker)

This position is responsible for managing end-to-end dispatch operations including shipment planning carrier assignment container movement monitoring and ensuring timely delivery to customer addition to dispatch execution the role oversees exception management activities such as vendor dispute resolution charge approvals and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.

Key Responsibilities

• Coordinate end-to-end container dispatch operations across truck rail and barge networks ensuring timely execution and service delivery.

• Manage daily interactions with customers carriers terminal operators and internal stakeholders to resolve operational issues and exceptions.

• Monitor shipment and container movements proactively identifying risks and driving timely corrective actions.

• Ensure achievement of customer service commitments through effective planning communication and exception management.

• Deliver a customer-centric experience by addressing inquiries managing expectations and contributing to positive NPS outcomes.

• Maintain accurate operational records system updates and documentation to ensure visibility compliance and process integrity.

• Oversee accessorial costs equipment utilization container idling and related approvals to drive operational efficiency.

• Foster strong stakeholder partnerships support cross-functional team objectives and contribute to continuous process and vendor performance improvement.

Qualifications

• Bachelors Graduate

• Should be able to speak and write Spanish and English

• Minimum of 3-5 years of experience in Customer Service BPO Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)

• Must be willing to work onsite in Pasig City; Full night shift schedule

• Technical Skills: MS Office tools SAP BI applications/tools programs or systems colleague wouldbe responsible foroperating any other assisting software.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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