Single Carrier Landside Operations Specialist Spanish Speaker
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry youll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyones contribution is valued and rewarded.
On leadership and mentoring Maersk has a nurturing management culture. Throughout their career your leaders will support your ideas and provide necessary advice and training. Youll be given the opportunity to prove yourself as well as challenging work that develops your abilities.
On career development there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Coordinate end-to-end container dispatch operations across truck rail and barge networks ensuring timely execution and service delivery.
Manage daily interactions with customers carriers terminal operators and internal stakeholders to resolve operational issues and exceptions.
Monitor shipment and container movements proactively identifying risks and driving timely corrective actions.
Ensure achievement of customer service commitments through effective planning communication and exception management.
Deliver a customer-centric experience by addressing inquiries managing expectations and contributing to positive NPS outcomes.
Maintain accurate operational records system updates and documentation to ensure visibility compliance and process integrity.
Oversee accessorial costs equipment utilization container idling and related approvals to drive operational efficiency.
Foster strong stakeholder partnerships support cross-functional team objectives and contribute to continuous process and vendor performance improvement.
Qualifications
Bachelors Graduate
Should be able to speak and write Spanish and English
Minimum of 3-5 years of experience in Customer Service BPO Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
Must be willing to work onsite in Pasig City; Full mid shift schedule
Technical Skills: MS Office tools SAP BI applications/tools programs or systems colleague wouldbe responsible foroperating any other assisting software.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
IC
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
