Shipboard Quality Assurance & Support Analyst

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Employment type:

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CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for aShipboard QA & Support Analystto conductQA testing documentation and troubleshooting ofshipboard IT systems. This position will befull-Time and remote that requires 90% travel onboard.

What Youll Do

• Travel to cruise ships (in-service or in dry dock) to conduct on-siteQA testingand certification of hardware and software installations

• Write and maintain cleartechnical documentationdescribing how systems should function be configured and be maintained

• Survey and evaluate various software products and platforms deployed across the fleet for functionality performance and compliance

• Identify document and coordinate troubleshooting or triage efforts for systems that are underperforming or malfunctioning

• Coordinate with specialized internal teams to deploy to ships for incident response when critical systems go down

• Serve as an on-site technical point of contact between shipboard staff and shoreside IT/engineering teams

• Provide detailed trip reports and QA findings to stakeholders after each site visit

• During non-travel periods support theApplication Supportteam withremote troubleshootingof shipboard software systems

What Youll Need

Required:

• 24 years of experience as a Product Engineer Assistant IT Manager or similar technical role ideally with prior shipboard/maritime experience

• Strong working knowledge of IT hardware and software systemsnetworking fundamentals and troubleshooting methodology

• Exceptional written communication skills able to produce clear structured and professional documentation

• Fluent in English (written and spoken); additional languages are a plus

• Comfortable working independently in dynamic sometimes remote environments (at sea in port or in dry dock)

• Willing and able to travel frequently including trips of 23 weeks at a time on short notice to destinations worldwide

• Stronginterpersonal skillsto coordinate effectively across shipboard crew IT teams and vendors

• Detail-oriented with a QA mindset able to identify gaps between expected and actual system behavior

Preferred:

• Familiarity with maritime orcruise industry IT systemsand standards

• Experience withincident response coordinationin high-pressure environments

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).