Shipboard QA & Support Analyst

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CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Shipboard QA & Support Analyst to conduct QA testing documentation and troubleshooting of shipboard IT systems. This position will be Full-Time and Remote.

What Youll Do

• Travel to cruise ships (in-service or in dry dock) to conduct on-site QA testing and certification of hardware and software installations

• Write and maintain clear technical documentation describing how systems should function be configured and be maintained

• Survey and evaluate various software products and platforms deployed across the fleet for functionality performance and compliance

• Identify document and coordinate troubleshooting or triage efforts for systems that are underperforming or malfunctioning

• Coordinate with specialized internal teams to deploy to ships for incident response when critical systems go down

• Serve as an on-site technical point of contact between shipboard staff and shoreside IT/engineering teams

• Provide detailed trip reports and QA findings to stakeholders after each site visit

• During non-travel periods support the Application Support team with remote troubleshooting of shipboard software systems

What Youll Need

Required:

• 24 years of experience as a Product Engineer Assistant IT Manager or similar technical role ideally with prior shipboard/maritime experience

• Strong working knowledge of IT hardware and software systems networking fundamentals and troubleshooting methodology

• Exceptional written communication skills able to produce clear structured and professional documentation

• Fluent in English (written and spoken); additional languages are a plus

• Comfortable working independently in dynamic sometimes remote environments (at sea in port or in dry dock)

• Willing and able to travel frequently including trips of 23 weeks at a time on short notice to destinations worldwide

• Strong interpersonal skills to coordinate effectively across shipboard crew IT teams and vendors

• Detail-oriented with a QA mindset able to identify gaps between expected and actual system behavior

Preferred:

• Familiarity with maritime or cruise industry IT systems and standards

• Experience with incident response coordination in high-pressure environments

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).