Shared Services Manager

The Shared Services Manager is responsible for overseeing the delivery of Finance HR and Administrative Support services for assigned client accounts. This role ensures efficient day-to-day operations maintains high service standards strengthens client relationships and drives continuous process improvement across shared services functions.

Key Responsibilities:

• Oversee the delivery of Finance HR and Administrative Support services for assigned clients.
• Serve as the primary point of contact between clients and internal shared services teams ensuring effective communication and collaboration.
• Develop a strong understanding of each clients business objectives and service requirements to ensure operational alignment.
• Lead coach and develop team members to achieve performance goals and deliver excellent service.
• Monitor productivity quality and service level agreement (SLA) compliance while identifying opportunities to improve processes and operational efficiency.
  

Qualifications:

• Bachelors degree in Business Administration Human Resources Finance Accounting Management or a related field.
• At least 57 years of experience in Shared Services Business Process Outsourcing (BPO) Operations Management or Client Services.
• Proven experience managing cross-functional teams supporting Finance HR and Administrative operations.
• Strong understanding of shared services operations service delivery SLA management and process improvement.
• Demonstrated ability to build strong client relationships and consistently deliver high-quality service.