ServiceNow Technical Consultant

At Symbos we connect talented people with meaningful opportunities that create lasting impact. As an Australian-led business services organisation with global delivery capability we combine great people smart technology and strong partnerships to deliver better outcomes.

You will join a collaborative people-first environment where ideas are valued growth is encouraged and your work contributes to practical change.

About the Client

Our client is a long-established diversified services organisation operating across the Asia-Pacific region. Its portfolio spans parking security health and storage supported by deep industry experience technology and a strong focus on people customers and communities. The organisation is continuing to strengthen its enterprise platforms to improve service delivery and support scalable sustainable operations.

The Opportunity

We are looking for a ServiceNow Technical Consultant who can bridge business requirements and technical delivery. This is primarily a solution consulting role rather than a development role.

Working closely with the ServiceNow Product Owner business stakeholders and developers you will translate agreed requirements into practical solution designs assess technical impacts and provide clear direction throughout delivery.

What Sets This Role Apart

Focus on solution analysis and design rather than primarily hands-on development

Opportunity to influence enterprise-scale ServiceNow solutions and platform standards

Close collaboration with business stakeholders product leadership and technical teams

End-to-end involvement from requirements and design through testing and implementation

Scope to promote native maintainable ServiceNow capability over unnecessary customisation

Key Responsibilities

Translate business requirements into practical ServiceNow solution options and recommend the best approach

Assess impacts and dependencies across ITSM CSM data security workflows and integrations

Prepare clear functional and technical solution designs that developers can build from

Advise stakeholders on platform capability constraints and technical trade-offs in clear language

Provide design guidance during build and resolve questions with the development team

Support testing defect analysis implementation readiness and solution validation

Promote standard ServiceNow capability maintainability scalability and upgradeability

Keep solution documentation technical requirements risks and key decisions current

What Were Looking For

At least three years of relevant ServiceNow experience in technical consulting solution analysis implementation or a similar role

Demonstrated experience translating business requirements into practical ServiceNow solution designs

Strong knowledge of ServiceNow ITSM and/or CSM

Solid understanding of tables and data relationships Flow Designer forms roles groups ACLs and notifications

Good understanding of REST APIs integrations and IntegrationHub

Enough scripting knowledge to review and discuss technical solutions with developers

Experience working with business stakeholders business analysts and developers through solution delivery

Strong communication skills and the ability to explain technical issues in practical accessible language

Experience supporting testing defect analysis and implementation activities

ServiceNow Certified System Administrator certification

Nice to Have

Experience across both ITSM and CSM

ServiceNow Certified Implementation Specialist certification in CSM and/or ITSM

ServiceNow Certified Application Developer certification

ITIL Foundation certification

Experience working in Agile or similar delivery environments

Tertiary qualification in Information Technology Information Systems or a related discipline

Who This Role Suits

This opportunity may suit a ServiceNow Technical Consultant Implementation Consultant Solution Consultant Senior Platform Analyst technically oriented ServiceNow Business Analyst or an experienced developer moving into solution design and consulting responsibilities.

You will thrive in the role if you enjoy understanding business problems shaping supportable solutions challenging unnecessary complexity and guiding teams toward clear outcomes.

Application Process

If this opportunity aligns with your experience and career goals we would be pleased to hear from you. Submit your application and our Talent Acquisition team will contact shortlisted candidates to discuss the role and next steps.