ServiceNow Project Manager
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
TTEC Digital is seeking a skilled and motivated ServiceNow Project Manager to join our technology consulting delivery team in the Philippines. This role is ideal for a junior to mid-level project manager who has managed ServiceNow implementations across modules such as ITSM ITOM SCM FSM HR Service Delivery and GRC and who is ready to take full ownership of delivery execution on client engagements.
The ServiceNow Project Manager is responsible for the successful execution of ServiceNow consulting engagements owning the project schedule budget and hours resource planning risks status reporting and day-to-day delivery execution. The role provides the operational discipline required to keep engagements on plan and ensures project leadership has clear visibility into project health. You will lead Agile and Hybrid Agile projects using the NowCreate methodology working closely with the Engagement Manager Solution Architect consultants and the wider delivery team to coordinate execution surface risks and variances early and drive issues to resolution.
This is a remote role open to Philippines-based candidates. Must be willing to work US business hours to support global clients and project teams.
Lead the day-to-day delivery of ServiceNow implementation and consulting projects across various modules.
Develop and manage project plans timelines milestones and key deliverables.
Coordinate project teams using Agile Waterfall or Hybrid methodologies.
Monitor project progress budgets resources and forecasts to ensure successful delivery.
Identify and manage project risks issues dependencies and scope changes.
Partner with stakeholders and clients to provide regular updates status reports and recommendations.
Facilitate project meetings planning sessions and governance activities.
Coordinate cross-functional teams including consultants developers architects business analysts QA and client stakeholders.
Support testing deployment go-live activities and post-implementation transitions.
Drive project success by removing blockers maintaining delivery quality and ensuring customer satisfaction.
Contribute to project closure activities including lessons learned financial reconciliation and handoff to ongoing support teams.
3 to 6 years of project management technology delivery or professional services experience preferably in a consulting or client-facing environment.
Experience managing ServiceNow projects or comparable enterprise platform implementations using Agile and Hybrid Agile methodologies.
Familiarity with the NowCreate methodology for ServiceNow implementations.
Experience developing and managing project schedules resource plans milestones dependencies and delivery forecasts.
Experience managing project budgets using labour hours resource forecasts burn rates and estimate-to-complete and identifying variances before a project exceeds planned hours.
Working understanding of scope management and change-control processes and of Statements of Work assumptions deliverables and contractual commitments.
Experience managing risks assumptions issues dependencies and mitigation plans.
Experience coordinating cross-functional delivery teams made up of functional and technical resources.
Experience producing and presenting project status reports to client and internal stakeholders.
Proficiency with project management tools including Microsoft Project Excel and Word and with ServiceNow SPM / PPM (ITBM).
Strong written and verbal English communication skills including the ability to raise project challenges clearly and objectively rather than letting issues remain unresolved.
Strong organisational skills with the ability to manage multiple priorities dependencies and workstreams at once.
Ability to operate effectively within globally distributed delivery teams with reliable overlap into North American business hours.
Bachelors degree or equivalent practical experience.
Hands-on delivery experience with ServiceNow modules such as ITSM ITOM SCM FSM HR Service Delivery and GRC.
Experience delivering enterprise ITSM CRM or CX implementations in a consulting or systems-integration setting.
Strong problem-solving negotiation and conflict-resolution skills and the ability to build productive relationships with clients delivery teams account leadership and third-party partners.
A proactive collaborative attitude and a track record of taking ownership without waiting to be asked.
- ServiceNow Certified System Administrator (CSA).
- ITIL v3 or ITIL 4 Foundation.
- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).
- Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP).
- SAFe certifications or other recognised project management Agile or delivery management credentials.
Required Experience:
IC
About Company
We believe that humanity and technology should ​co-exist, and that at the nexus of the ​most powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
