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Service Support Specialist
Job Location:
Job Location:
Makati City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 August 2026 (14 days ago)
Posted:
Application Deadline:
22 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Provides technical support to DN Services Service Partners and Customers based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies analyzes addresses and resolves technical problems. Supports technical escalations as a well as improvement initiatives. Adopts and provides technical product trainings and ensures communication and feedback of service-relevant information to / from country services units. Develops implements maintains and advises on service processes and standard operational procedures. Initiates manages or supports customer fleet and product performance improvement projects and initiatives.
Responsibilities
Provides technical Support for an assigned technician group customers or small set of products / services. Identifies and troubleshoots complex technical problems ( For Examplerelated to mechanical mechatronic electronic SW configuration and integrational issues) - also in co-operation with other DN Support functions ( For ExampleM&S SW PS). Works on assigned cases and task queues by following the proper case management protocols prioritizing urgent requests updating and escalating cases in alignment with supervisor. Analyzes technical issues and configuration topics calling in and evaluating defective materials trace and log files and determining reproduction steps and performing root cause analyses. Provides technical trainings on-site-support and manages product-related technical escalations. Supports the integration of product- and solution specific information ( For Exampleservice bulletins FCO Train-the-Trainer input) into standard services practices. Supports localization of services-relevant content. Regularly supports improvement projects.
Qualifications
Diploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Support. Good business English skills (Written and spoken).
Provides technical support to DN Services Service Partners and Customers based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies analyzes addresses and resolves technical problems. Supports technical escalations as a well as improvement initiatives. Adopts and provides technical product trainings and ensures communication and feedback of service-relevant information to / from country services units. Develops implements maintains and advises on service processes and standard operational procedures. Initiates manages or supports customer fleet and product performance improvement projects and initiatives.
Responsibilities
Qualifications
Required Qualifications
Required Experience:
IC
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
