Service Support Coordinator II (Sourcing Service Delivery Administrator

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.

Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.

A Place for Everyone: Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

This positions objective will be to ensure timely closure of work service request (SR) assigned to Service Partners including those that are on a national level or assigned to specific CSM & or Major Account. The role includes review of vendor invoices and ensure charges are accurate and within agreed rate. Vendor quotes should also be marked up according to agreed percentage before sending out to customer for approval.

Job Responsibilities:

Ensure all billable work is being scheduled and executed and Service Request/tickets are closed out in a timely basis.

Ensure accurate documentation of all scheduling correspondence in Service Request/tickets.

Generate standard and custom reports to monitor workload.

Ensure accurate documentation of all scheduling correspondence in Service Request/tickets.

Support building PowerBi dashboard to house the customer reports.

Ensure that debrief is properly completed/ closed with work progress keenly reviewed from Service Request/tickets notes.

Ensure all documents confirming work completion are attached in the SR such as service report etc.

Monitor Service Request/tickets following up with the District Operations Coordinator to track the completion and status of work.

Handling additional or unexpected Field Service Operations request that arises showing

flexibility and the ability to prioritize different tasks when needed.

Guarantees accuracy in all transactions as per agreed SLA and complies with the defined

procedures and standards set forth within the workgroup/team.

Qualifications:

College graduate of any course

Education and Certification: Bachelors degree in business or supply chain or Sales

Communication Skills: Being able to communicate progress ask for clarification when

necessary and report results even when working independently.

Technical Skills: Proficiency in order entry software such as Oracle Excel Smartsheet

Oracle Word PowerPoint and alike

Exceptional time management: Ability to prioritize tasks efficiently ensuring deadlines are met without compromising quality.

Organizational Skills: Well-organized and able to manage multiple tasks simultaneously.

Strong attention to detail and time management skills

Attention to Details: Ensuring that tasks are completed accurately and thoroughly even when no one is overseeing the work.

Time Management Skills: Ability to prioritize tasks manage time effectively and meet

deadlines.

High level of dependability: Consistently reliable in delivering results on time and fulfilling

responsibilities with little to no supervision.

Competencies: Customer Focused Result Driven Ability to learn document and train new processes A history of excellent attendance other duties & special projects as required.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Think Big and Execute

Act With Urgency

Own It

Drive Continuous Improvement

Promote Transparent and Open Communication

Learn and Seek Out Development

Foster a Customer-First Mindset

Lead by Example