Service Desk Dispatch Coordinator PH
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Job Summary
Were Hiring: Dispatch Coordinator Philippines
About Excis
Excis is a global IT support leader driven by innovation and collaboration. We are looking for a highly organized and customer-focused Dispatch Coordinator to join our Philippines this role you will manage service requests coordinate support activities and ensure timely ticket resolution while maintaining Service Level Agreement (SLA) compliance.
Our Global Reach
- Supporting clients in 190 countries
- Network of 6000 Engineers
- Trusted by 200 Enterprise Clients
Requirements
Key Responsibilities
- Respond to create monitor and manage helpdesk tickets through to resolution.
- Prioritize and dispatch requests in accordance with established SLAs and business priorities.
- Maintain accurate and up-to-date ticket information within the service management system.
- Coordinate with internal teams and third-party vendors to ensure timely service delivery.
- Support Service Delivery Managers Project Coordinators and Team Leads in achieving high levels of customer satisfaction.
- Collect and maintain completed Site Visit Reports (Pre- and Post-Service).
- Perform other duties as assigned.
Qualifications
- Proven experience in IT Support Service Desk Technical Support or Dispatch Coordination.
- Excellent written and verbal communication skills.
- Intermediate understanding of IT Service Level Agreements (SLAs) and service metrics.
- Working knowledge of IT hardware software applications networking fundamentals and ticketing systems.
- Strong organizational skills with the ability to multitask and work independently.
- Willing to work onsite on a 24/7 shifting schedule including weekends and holidays when required.
Language Requirement
- English proficiency: C1
Benefits
Why Join Us:
Ready to excel in Dispatch Coordination Apply now and help drive IT support excellence with Excis in the Philippines!
Required Skills:
What You Need: 24 years of experience in desktop support or a similar IT support role. CompTIA A certification (preferred) or at least 3 years of equivalent hands-on experience. Experience performing warranty hardware repairs for HP Dell and Lenovo devices including parts ordering replacement and returns. Strong knowledge of Windows OS with the ability to troubleshoot rebuild and deploy systems. Familiarity with macOS iOS and Android device support. Proficiency in Microsoft Office antivirus solutions desktop applications and client-specific software troubleshooting. Strong analytical and troubleshooting skills with the ability to resolve common IT issues independently. Excellent customer service and verbal/written communication skills in English; conversational local language is an advantage. Detail-oriented organized and capable of managing multiple priorities in a fast-paced environment. Able to work independently collaborate effectively with teams and provide sound technical recommendations.
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
