Service Delivery Specialist Time & Labor

This role is primarily responsible to provide day-to-day administrative support and coordination related to employee data management in compliance with the service level agreements processes policies and procedures.

Responsibilities & Duties

• Acts as a Subject Matter Expert (SME) for the team to clarify Oracle HRO process related queries

• Perform daily Quality Audit using the standard QA form or checklist form 

• Interact with the employee/stakeholder on a regularly basis

• Contribute towards the development and continuous improvement of existing processes and procedures

• Perform intermediate to advanced tasks related to employee data management

• Ensure accuracy of all data processes and entered in HR systems

• Gather information and documentation from relevant stakeholders to assist in investigating and in resolving issues

• Escalate identified issues and concerns to the Team Lead for timely resolution

• Maintain current processes and incorporate documentation updates as required

• May assist with preparing reports as required

Qualifications :

• Bachelors degree or at least 2 years of relevant work experience
• Intermediate proficiency in MS Office tools  
• Basic knowledge and understanding of HR processes and procedures
• Experience working in an outsourcing shared services or similar model with compensation-related role or other similar functions is preferred
• Experience using Oracle Workday SAP PeopleSoft ServiceNow or other similar platforms and tools is preferred

Additional Information :

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time