Service Coordinator (AO-13997)

This is a remote position.

ABOUT ACCESS OFFSHORING:

We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent we also help Australian businesses implement best practice when it comes to building an offshore team.

ABOUT THE CLIENT:

Our Client is a leading provider of integrated commercial construction and maintenance solutions across Australia dedicated to delivering the highest quality services to a diverse range of clients. The company has earned its reputation through its unwavering commitment to professionalism innovation technical expertise and the highest standards of quality and health and safety.

JOB SUMMARY:

The Service Coordinator will be responsible for scheduling and coordinating service appointments managing customer inquiries and ensuring smooth operations within the service department. The ideal candidate will possess excellent communication skills attention to detail and the ability to multitask in a fast-paced environment.

KEY RESPONSIBILITIES:

Scheduling and Coordination:


Schedule and coordinate service appointments for multi-trade technicians.


Ensure timely dispatching of technicians to job sites.


Manage and adjust schedules based on customer needs and technician availability.


Customer Service:


Serve as the primary point of contact for customers regarding service inquiries scheduling and follow-ups.


Address and resolve customer complaints and concerns promptly and professionally.


Provide updates to customers on the status of their service requests.


Administrative Duties:


Maintain accurate and up-to-date records of service appointments customer interactions and job statuses.


Prepare and process service orders invoices and other relevant documentation.


Assist in the preparation of reports and analysis of service department performance.


Communication:


Communicate effectively with technicians customers and other team members.


Ensure that all parties are informed of any changes or updates to schedules and service appointments.


Coordinate with other departments as needed to ensure seamless service delivery.


Quoting:


Source quotes from supliers and technicians when required.


Collate and prepare quotes for review by Team Leader with appropriate level of detail.

• Strong organisational and multitasking skills.
  

• Excellent communication and interpersonal skills.
  

• Proficiency in using scheduling and dispatching software as well as Microsoft Office Suite (Word Excel Outlook).
  

• Ability to work independently and as part of a team in a fast-paced environment.
  

• Problem-solving skills and a proactive approach to handling challenges.
  

• Knowledge of electrical industry terminology and processes is an advantage.
  

• Strong Writing Skills - conversational Australian English
  

• Proven experience in a service coordination dispatching or customer service role preferably within the electrical or related industry.
  

• Previous experience in a service administration role or similar position.
  

• Experience with job management software
  

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary