Service Center Supply Chain Planning Analyst

The Service Center SCP Analyst is responsible for standardized back-office support for Supply Management Americas through recurring analytics and structured process execution. The role supports reliable service delivery and increased business continuity by taking over documented repeatable activities while decision-making prioritization and stakeholder communication remain with Supply Management Americas Ft. Mill.

The position may also support adjacent supply chain functions based on business needs and service catalog maturity.

Key Responsibilities

Dashboarding & reporting

Maintain & refresh dashboard applications
Troubleshoot any data flow issues leading to dashboard refresh errors
Perform punch list improvements

Master Data Support

Support maintenance of systems to enable reliable planning outputs
Execute Standardized data checks through predefined criteria
Maintain planning parameters according to documented procedures
Escalate parameter exceptions for further troubleshooting & decision

Routine analytics

Maintain Supply Management scorecard
Refresh backorder report
Run documented un-confirmation checklists and escalate exceptions
Ensure timely and consistent delivery of other routine analytics as directed

Service Delivery Execution

Execute assigned recurring activities according to documented procedures
Monitor completion of scheduled tasks and reports
Escalate exceptions outside documented procedures

Standardization & Process Improvement

Identify repetitive manual activities
Support process cleanup & standardization
Contribute to reporting improvement activities for recurring tasks

Documentation and service catalog

Maintain documentation of work instructions
Contribute to the creation of a service catalog

Qualifications :

1. Bachelors degree in Data Analytics Industrial Engineering or related degree
2. 3-5 years of work experience
3. Strong attention to detail in repetitive transactional & analytical work. Comfortable working within defined governance and service delivery expectations
4. Knowledge in Microsoft PowerBI dashboards (maintenance and updating) for large-scale datasets incl. DAX & Power Query; basic PowerBI report enhancements; maintain reporting & analysis tools in Microsoft Excel leveraging Analysis for Office (SCORE datalake)
5. Exposure to Supply Chain Analytics reporting dashboard maintenance and/or shared-services process execution is preferred.
6. Effective cross-cultural collaboration in a global environment across time zones
7. Proficient level of English is required
8. Willing to work on a nightshift schedules depending on business needs.
9. Hybrid work setup.

Additional Information :

• Hybrid work setup
• HMO upon hire
• Values-based culture
• Learning Opportunities

Ready to drive with Continental Take the first step and fill in the online application.

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

No

Employment Type :

Full-time