Senior Workload Automation Specialist

Join Manulifes Global Wealth and Asset Management (GWAM) Systems and Platform Services team as a Workload Automation this role you will own and evolve enterprise batch automation workflows that support missioncritical financial platforms used globally. Your work ensures production stability today while enabling smarter scalable automation for the future.

Responsibilities

• Designs and builds batch workflows in CA ESP based on defined requirements
• Configures and manages job dependencies conditions calendars and execution logic
• Implements workflow changes for new requirements defect fixes and improvements as assigned
• Works with application teams to clarify requirements needed to complete assigned work
• Supports promotion of workflows across DEV UAT and PROD and validates expected behavior
• Troubleshoots workflow issues assigned to them and identifies root causes at the job or workflow level
• Implements fixes to resolve identified issues within their assigned scope
• Participates in monthly review of job failures and contributes observations when applicable
• Follows established scheduling standards and best practices when building or modifying workflows
• Follows Manulife change management processes for all updates
• Ensures work aligns with risk and security policies
• Supports audit requests by providing requested information and documentation when asked
• creates and manages SSH keys following established procedures
• Participates in on-call rotation for high-priority issues when engaged
• Completes assigned build work (new workflows enhancements changes) and KLO/run work (fixes support tasks governance-related activities)

Senior Role Responsibilities (In Addition to Core Responsibilities)

These responsibilities reflect expanded ownership coordination and influence across the teams work.

• Acts as the primary point of contact for specific applications initiatives or incoming requests coordinating work across the team
• Manages and maintains the teams JIRA board ensuring tickets are clear prioritized assigned and kept up to date
• Reviews incoming requests and distributes work across the team based on priorities and capacity
• Owns and coordinates larger requests or initiatives (e.g. project-driven work) ensuring progress follow-ups and completion
• Makes decisions on prioritization and sequencing of work when conflicts arise
• Owns workflow design across multiple related requests or applications ensuring consistency and alignment
• Identifies patterns across multiple issues or requests and drives broader fixes rather than addressing items individually
• Drives adoption of improvements across workflows beyond their own assigned work
• Acts as the decision point for unclear or complex scheduling design situations within the team
• Engages with application teams to clarify refine or challenge requirements to ensure workable and stable solutions
• Ensures consistency in workflow design approach across different applications and workstreams
• Owns coordination and decision-making during high-priority or complex issues requiring design input
• Represents the team when interacting with application teams project teams or audit/compliance groups where coordination or deeper context is required
• Takes ownership of unclear unassigned or stalled work and ensures it progresses to completion
• Provides guidance to team members on approach design decisions and problem-solving
• Identifies gaps in how the team operates (process intake coordination design consistency) and works to improve them

Required Qualifications:

• Experience with Broadcom CA Workload Automation dSeries (ESP) or equivalent enterprise scheduling tools (e.g. ControlM)
• Background in batch scheduling application support production operations or technical operations roles
• Strong analytical organization and problemsolving skills
• Strong written and verbal communication skills
• Ability and willingness to work a rotating or night shift

Preferred Qualifications:

• Experience using Microsoft Power Platform (Power Automate Power Apps Power BI)
• Knowledgeable in scripting (e.g. JavaScript)
• SQL query development and data analysis
• SFTP and secure filetransfer processes
• General understanding of server and network concepts
• Familiarity with ITIL SDLC and compliancecontrolled environments

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .