Senior Technical Support Engineer ITS
Job Location:
Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Responsibilities
- Serve as the Asia regional Subject Matter Expert (SME) and highest technical escalation point for Avocent Digital Solutions and Next Connect products.
- Lead investigation troubleshooting and resolution of critical customer and product issues.
- Support product introductions startup activities and post-launch stabilization across Asia.
- Partner with Product Management and Engineering to ensure product readiness and supportability.
- Develop and maintain support processes escalation workflows troubleshooting guides and knowledge assets.
- Provide technical guidance training and mentoring to regional support teams.
- Support strategic customers through technical workshops deployment planning and major incident recovery.
- Prepare technical documentation reports and operational analyses to support business decisions.
- Drive continuous improvement initiatives through trend analysis quality reviews and process optimization.
- Support team operations workload coordination and cross-functional projects as required.
- Bachelors degree in Information Technology Computer Engineering Electronics & Communications Engineering or a related field.
- 7 years of IT software support technical support or data center experience.
- 3 years of experience supporting Avocent products.
- Strong knowledge of networking data center operations IT infrastructure SQL and web applications.
- Relevant technical certifications (Microsoft Cisco or equivalent) preferred.
- Excellent communication customer service presentation and interpersonal skills.
- Strong analytical problem-solving organizational and time management skills with the ability to work independently.
Required Experience:
Senior IC
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
