Senior Systems Operations Engineer

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargos strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology operations and corporate support teams of Wells Fargo. It engages in application development and support testing other technology functions international operations knowledge support and middle and back-end banking process solutions for a wide spectrum of Wells Fargos needs. It currently has offices in Bengaluru Chennai Hyderabad and Manila.

About this Role

Wells Fargo is seeking a Senior Systems Operations Engineer to support and enhance critical enterprise messaging collaboration and regulated communication platforms. This role is responsible for ensuring platform reliability operational excellence service resiliency and continuous improvement across globally distributed environments. The successful candidate will provide advanced technical expertise lead operational initiatives drive automation opportunities and collaborate with engineering architecture security and infrastructure teams to deliver secure scalable and resilient technology solutions.

In this role you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

• Review and analyze moderately complex operational support systems application software and system management tools to ensure the highest levels of systems and infrastructure availability

• Work with vendors and other technical personnel for problem resolution

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4 years of Systems Engineering Technology Architecture experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications

• Bachelors degree holder with 4 years of experience supporting enterprise applications infrastructure platforms and mission-critical production environments

• Hands-on experience with Microsoft 365 technologies Azure enterprise messaging platforms and monitoring/observability tools

• Proven background in incident management operational support automation troubleshooting and process improvement within large-scale enterprise environments

• Knowledge of cloud operations high availability disaster recovery capacity planning and enterprise security controls

• Experience with PowerShell SQL or similar automation tools with strong analytical communication and stakeholder management skills

• Familiarity with Agile ITIL change management problem management and working across global teams in fast-paced operational environments

• Candidate must be amenable to working on a shifting schedule (mid and graveyard shifts) and a hybrid work arrangement based in McKinley Hill Taguig City

Job Expectations

• Provide advanced operational support for enterprise messaging and collaboration platforms ensuring high availability performance and reliability

• Lead major incident management troubleshooting root cause analysis and preventive remediation efforts

• Drive operational excellence through SRE practices automation process optimization and continuous service improvement

• Partner with engineering architecture security and infrastructure teams to enhance platform resiliency scalability and modernization

• Support cloud transformation technology upgrades infrastructure migrations and disaster recovery initiatives

• Leverage monitoring and observability tools to proactively identify analyze and resolve operational issues

• Ensure compliance with enterprise security audit risk management and regulatory requirements

• Support 24x7 production environments through on-call rotations operational readiness and escalation management

• Develop and maintain operational documentation runbooks and knowledge resources

• Mentor junior engineers and contribute to a culture of collaboration innovation and continuous learning

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.