Senior Systems Engineer

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

What is the role

This Senior Systems Engineer will design implement support and optimize technology solutions across client environments while acting as a technical expert escalation point and key contributor to project delivery solution design and continuous improvement initiatives.

The following include but may not be limited to the responsibilities of the Senior Systems Engineer:

• Provide remote support and maintain client systems
• Install configure upgrade and repair hardware/equipment
• Troubleshoot and resolve hardware network and system issues
• Gather requirements and recommend suitable technologies
• Develop technical designs and documentation
• Monitor systems logs and manage incidents
• Work with vendors and ensure compliance with standards
• Support projects solution design and infrastructure planning
• Provide pre-sales technical input (quotes proposals)
• Act as escalation point and technical SME; mentor juniors
• Maintain documentation automate processes and improve systems
• Keep skills updated and accurately track daily activities

Work Set-up / Work Schedule

• Remote
• 8:30am - 5:00pm AEST

Who we are looking for

Successful candidate must possess:

• Bachelors degree in computer science Engineering or a related field
• Must have 7 years of experience in systems engineering
• Must have experience in system architecture including complex solution design and delivery
• Strong problem-solving communication teamwork and leadership skills
• Hands-on experience with:
  • Networking: TCP/IP DNS DHCP VLANs BGP OSPF VRRP SD-WAN
  • Cloud: Azure AWS GCP; Virtualization: VMware Hyper-V
  • Operating Systems & Services: Linux Windows Server; Active Directory (AD) Group Policy DNS Exchange Microsoft 365
  • M365: Azure AD Entra Intune Conditional Access SharePoint Teams
  • Security: Firewalls VPNs identity management
  • Automation: PowerShell Python

What we offer

• Day 1 HMO 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

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