Senior Support Engineer – ERP Accounting

Do you want to advance your career with the worlds first cloud company Since 1998 Oracle NetSuite has been on a mission to deliver anagile unified application suite that gives leaders a complete view into their business. Our team is growing and were looking for people like you to help us make a global impact.

Astheleading cloud business system NetSuiteincludesfinancials inventory management HR professional services automationcommerce and of thousands of customers all over the world trust NetSuiteto give their businessesthe visibility agility and control needed to make data-informed decisions quickly.

NetSuite is a place where you can build your career and have fun while doing so! Were invested in our people our customers and the community. As part of Oracle our benefits are second to our passionate team means that youre ready to take your career to the next level. With priceless learning opportunities strong support incredible innovation and volunteer opportunities NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

• This is for a full-time role for our NetSuite Customer Support team in Manila supporting global clients. It requires you to work on nightshift / graveyard hours but should also be flexible to work on different shifts depending on the business need. Work set up is hybrid at least twice in a week in our Ayala Makati office

• You will continue to practice trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.
• Your primary task will include the following but not limited to:
  • Provide technical support to Oracle global customers
  • Deliver resolution through inbound and outbound phone calls and emails. Phone support will account for 7080% of work time.
  • Perform highly complex fixing and analysis
  • Actively work with Quality Assurance and Development teams to report design reliability and maintenance problems or bugs
• In this role you will be our customers first point of contact responsible for delivering world-class customer support experience to improve their use of Enterprise Resource Planning (ERP) software.
• As a main point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues

Job Qualifications:

• Bachelors degree or higher in Finance Accountancy Banking or a related field.
• At least 3 years of NetSuite experience in a support or implementation role or equivalent
• Candidates may also be considered with either:
  • 5 years experience in support or implementation of other ERP/accounting software or
  • 7 years of demonstrated experience in finance accounting or audit practice
• Knowledge of accounting software e.g SAP QuickBooks JD Edwards or Xero is an advantage.
• Strong understanding of GAAP and accounting principles.
• CPA certification is a plus.
• Excellent oral and written English communication skills.
• Strong customer orientation problem-solving and critical thinking skills.
• Amenable to work on nightshift and work on site at least once a week in Ayala Makati