Senior ServiceNow Consultant

Roles and Responsibilities:

• Participate in project planning and implementation.
• Lead the implementation team to deliver solutions based on the ServiceNow platform.
• Collaborate with cross-functional teams and the customer to deliver high-quality solutions improve processes and provide technical support.
• Manage oversee and spearhead activities related to coding customization configuration and integration of the ServiceNow platform.
• Be involved in various project roles. Analyze customer requirements develop technical solutions and participate in post-implementation support.
• Ensure seamless integration of ServiceNow applications with external systems and aligning them with business objectives.
• Monitor and review the work of less-experienced team members.
• Enforce compliance with security policies and best practices.
• Contribute ideas and innovations to improve our products and processes.

Requirements:

• Minimum of 5 years of experience in implementing and managing ServiceNow solutions.
• Proven experience in configuring ServiceNow modules specifically ITSM.
• Proficiency in ServiceNow platform development including scripting (JavaScript GlideScript) and ServiceNow APIs.
• Experience in developing custom applications and integrations with third-party applications
• Strong understanding of ServiceNow architecture and best practices
• Proficiency in JavaScript HTML CSS and XML
• Knowledge of ITIL processes and frameworks.
• Experience in customer requirements analysis
• Excellent communication and teamwork skills.
• Experience in leading a team.