Senior Relationship Executive
Job Location:
Taguig - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six January 2018 we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation dynamic routing end-to-end tracking and a data-driven approach we provide best-of-class delivery services that delight both the shippers and end customers.
- Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships retaining volume and revenue and identifying cross-sell and upsell opportunities.
- Monitor account performance shipment volume SLAs KPIs and revenue proactively addressing risks and developing action plans to drive account growth.
- Lead client business reviews and serve as a key point of contact confidently presenting performance updates and addressing business concerns.
- Coordinate with Operations Finance and other internal teams to resolve client concerns claims disputes and payment-related issues.
- Support the Relationship Manager through account reporting onboarding activities internal alignment and mentoring of junior Relationship Executives.
- Bachelors degree in Business Administration Sales Marketing Business Management or a related field.
- At least 5 years of relevant experience in Account Management Relationship Management Stakeholder Management or Client Coordination.
- Experience managing corporate enterprise or mid-to-large accounts is preferred.
- Proven ability to manage client relationships and drive cross-sell/upsell opportunities.
- Strong communication negotiation analytical and stakeholder management skills.
- Confident in presenting business performance and addressing client concerns.
- Experience in logistics or e-commerce is preferred.
- Proficient in Microsoft Office and comfortable working with data and reports.
- Strong ownership customer orientation and leadership potential.
- Willing to attend client meetings/visits and work extended hours when necessary.
- Proficiency in Mandarin is a plus.
Required Experience:
Senior IC
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
