Senior Project Manager

The Senior Project Manager is accountable for leading complex strategic technical and cross-functional initiatives through the full delivery lifecycle while operating within the Enterprise Project Management Office governance framework. The role converts enterprise priorities into executable plans aligns stakeholders manages scope schedule budget quality risks issues dependencies resources and change impacts and ensures that projects deliver measurable business outcomes and intended benefits. The role also strengthens enterprise delivery discipline through transparent reporting stage-gate compliance continuous improvement and active contribution to EPMO standards and capability building.

Key Accountabilities:

1. Strategic Alignment and Project Leadership

• Lead assigned strategic transformation business and technology projects from initiation through implementation transition and closure.
• Translate approved business cases and enterprise priorities into clear project outcomes roadmaps delivery plans milestones and decision points.
• Maintain alignment between project objectives enterprise strategy investment intent and expected business value.
• Provide direction to cross-functional project teams clarify roles and expectations and enable effective collaboration across local and regional Business Units.

2. Scope Requirements and Delivery Management

• Partner with sponsors clients Business Analysts technology teams and subject-matter experts to define scope strategy requirements acceptance criteria and implementation approach.
• Manage delivery across initiation planning design development testing deployment transition and closure using fit-for-purpose predictive Agile or hybrid methods.
• Control scope schedule budget quality and deliverables and apply disciplined change control when requirements or priorities shift.
• Coordinate business and technical workstreams including requirements analysis solution readiness user acceptance testing and operational handover.

3. EPMO Governance and Assurance

• Comply with and champion enterprise project management standards methodologies templates reporting requirements and governance controls.

• Prepare projects for stage-gate reviews and provide complete accurate evidence to support approval continuation reprioritization or intervention decisions.

• Maintain core project artifacts including charter integrated plan RAID log dependency map financial tracker status report decision log change log and closure report.

• Support project health assessments quality reviews audits and recovery actions; promptly address governance gaps and non-compliance.

4. Risk Issue Dependency and Decision Management

• Identify assess document mitigate monitor and control delivery operational financial technology regulatory and change risks.
• Manage issues and cross-project dependencies to resolution with clear owners target dates impacts and escalation paths.
• Escalate material risks delivery constraints and decisions to sponsors governance forums and EPMO leadership with evidence-based recommendations.

5. Financial Resource and Capacity Management

• Develop and manage project budgets forecasts resource plans and cost tracking in partnership with Finance and functional leaders.
• Identify critical skill and capacity needs establish team accountabilities and resolve resource conflicts through timely enterprise-level discussions.
• Monitor project financial performance and resource utilization and recommend corrective actions to protect delivery and investment value.

6. Stakeholder Change and Communications Management

• Build trusted relationships with sponsors executives Business Units clients delivery teams and enabling functions.
• Create and execute stakeholder engagement and communication plans that provide transparent timely and decision-useful information.
• Partner with change and business leaders to assess organizational impacts readiness adoption risks training needs and transition requirements.
• Facilitate governance meetings workshops working sessions and executive updates; drive decisions ownership and follow-through.

7. Benefits Realization and Value Delivery

• Partner with sponsors and benefit owners to define measurable outcomes baselines targets measurement methods and realization timelines.
• Track benefit delivery through implementation and transition identify value leakage and initiate corrective action where outcomes are at risk.
• Conduct post-implementation and lessons-learned reviews and contribute evidence to EPMO benefits realization and portfolio reporting.

8. Data Digital AI and Reporting Enablement

• Use project and portfolio data to identify delivery trends dependencies risks and opportunities and to strengthen decision-making.
• Produce accurate executive status reports project health views forecasts and decision-support materials for the EPMO and governance bodies.
• Promote responsible use of digital automation analytics and AI-enabled project management tools to improve planning reporting insight generation and delivery productivity.
• Ensure human oversight data quality confidentiality and appropriate controls when using AI-enabled tools or generated insights.

9. Delivery Excellence and Capability Building

• Contribute to EPMO methodologies playbooks tools templates lessons learned communities of practice and continuous improvement initiatives.
• Coach project team members and peers in practical project management stakeholder engagement risk management and governance disciplines.
• Share insights from project delivery to improve enterprise project management maturity scalability and consistency.

Key Deliverables

• Approved project charter and governance plan
• Integrated project schedule milestones and dependency plan
• Resource plan budget forecast and financial status
• RAID decision change and action logs
• Stage-gate submissions and project health assessments
• Executive status reports and decision-support materials
• Stakeholder communication and change readiness plans
• Benefits realization plan and benefits tracking updates
• Implementation transition closure and post-implementation review outputs
• Lessons learned and reusable EPMO assets
• Decision Rights and Accountability
• Recommend delivery approach sequencing corrective actions and escalation within the approved project mandate.
• Challenge assumptions plans estimates and delivery practices that put outcomes controls or benefits at risk.
• Escalate material risks issues dependencies resource constraints and governance non-compliance to the appropriate sponsor or EPMO forum.
• Accountable for accurate reporting disciplined execution timely decisions transparent communication and compliance with EPMO requirements.
• Project approval reprioritization suspension termination and enterprise funding decisions remain with the authorized governance bodies.

Success Measures:

• Delivery against approved scope schedule budget quality and outcome commitments
• Compliance with EPMO governance stage gates standards and reporting requirements
• Accuracy and timeliness of project health financial risk and dependency reporting
• Effectiveness of risk mitigation issue resolution and decision turnaround
• Achievement and sustained tracking of intended business benefits
• Stakeholder confidence engagement readiness and adoption
• Effective utilization of project resources and critical capabilities
• Quality of closure lessons learned and contribution to EPMO maturity

Required Qualifications and Experience:

• Bachelors degree in Computer Science Information Technology Business Finance Investments Legal Management or another relevant discipline; equivalent professional experience may be considered.
• Relevant experience leading complex business and/or technology projects involving multiple stakeholders functions or Business Units.
• Demonstrated capability across project planning execution governance financial management risk management stakeholder engagement and implementation.
• Working knowledge of business systems analysis including information gathering requirements definition process improvement and user acceptance testing.
• Proficiency with Microsoft Office applications and project planning visualization reporting and collaboration tools.
• Ability to work across different schedules when required by regional or project delivery needs.

Preferred Qualifications:

• Professional project or program management certification such as PMP PRINCE2 Agile Scrum or an equivalent credential.
• Experience with Agile or hybrid delivery methods portfolio governance stage-gate reviews benefits realization and project assurance.
• Experience in financial services wealth management insurance or another regulated environment.
• Experience using portfolio analytics automation digital collaboration platforms or AI-enabled project management capabilities.
• Experience working with executive sponsors governance boards and geographically distributed teams.

Leadership and Behavioral Capabilities:

• Enterprise mindset and strategic alignment
• Ownership accountability and disciplined follow-through
• Influence without authority and constructive challenge
• Clear executive communication and facilitation
• Commercial financial and value orientation
• Structured problem-solving and sound judgment
• Adaptability learning agility and continuous improvement
• Collaboration inclusion and stakeholder partnership
• Ability to enable others and strengthen team capability

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .